Lead Field Service Technician (Honolulu, US)

Lead Field Service Technician (Honolulu, US)

This field service role works on all aspects (troubleshooting, maintenance, and installation) of Amano McGann’s parking and access control systems installed at various customer locations throughout the region.

Job Responsibilities 

  • Play a vital role in the overall success of the Seattle branch office
  • Interface with customers to show strong organizational practices.
  • Effective communication that creates a collaborative environment with all parties including Clients, Subcontractors, Branch, Support, and associated Corporate Team personnel
  • Research and gain working knowledge via hands-on and Amano McGann’s online training system on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency
  • Assist team members and provide guidance to ensure customer service requests are addressed efficiently

Accountabilities and Performance Measures

  • “Team” oriented open communication and involvement with all branch and corporate staff
  • Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
  • Work directly with the Service Manager or General Manager to maintain service to Amano’s clients

Organizational Alignment

  • Reports to the Service Manager or General Manager.
  • Works closely and collaboratively with the Project Manager

Qualifications 

  • Minimum of 3 to 5 year’s related experience
  • Must have a valid driver’s license
  • Software or Network Certifications or equivalent experience
  • Able to work in a pressurized environment and meet deadlines
  • Good communication skills
  • Good cause and effect troubleshooting skills
  • IT literate competent in Microsoft Word & Excel, Email, and Smartphone Savvy.
  • Ability to assimilate complex documentation including equipment specifications or maintenance instructions
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