Customer Service Assistant (Aberdeen, UK)

APCOA Parking UK

The Role

We are recruiting for Customer Service Assistant to ensure the efficient operation of all car parks and the controlled forecourt and deliver customer service a high standard leading to complete customer satisfaction. This is an exciting opportunity with full training and development. A full UK driving license is essential

What you’ll do

  • Be competent in the repair, maintenance, or replenishment of car parking equipment in line with manufacturers recommendations
  • Ensure that all equipment is securely and appropriately stored
  • Drive, and care for all company vehicles carefully, complying with all appropriate legislation
  • Monitor the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained
  • Undertake regular/random mobile/foot patrols of the car parks and monitor activity and to deter criminal activity
  • Regulate the entry of vehicles to the controlled forecourt
  • Assist customers in distress or in need of assistance
  • Ensure customer complaints and insurance claims are minimised
  • Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities
  • Maintain a standard of attitude and behaviour that will always represent the company in the best possible light
  • Work as part of a wider team

What you’ll bring

  • IT Literate
  • Excellent spoken English
  • Evidence of ability to communicate and interact with the public
  • Smart and professional
  • Ability to multi-task
  • Able to work under pressure

What we’ll offer you

  • £9.50 hourly rate
  • 42 hours per week
  • 20 days annual leave plus 8 Bank Holidays
  • Training and Development
  • Employee Discount

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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