Senior Administrator (Sussex, UK)

APCOA Parking UK

The Role

As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting Apcoa Parking Services within the top 1% of UK companies.

We are recruiting for a Senior Administrator to join our team. This is a busy and varied role suited to someone diligent and with a passion for detail. As a senior administrator you will monitor and improve accuracy of information flows in various systems; ensuring compliance with company procedures and creating and maintaining an accurate invoice and PO tracking database; you will be a single third - party point of contact. Hybrid working arrangement is possible for the right person.

What you'll do:

Review and reporting

  • Process review and improvement for all the above (continuous improvement)
  • Permit management, administration and reporting of third parties’ usage, billing etc.
  • Work with our development team to devise and implement system enhancements based on process reviews/reporting/feedback/compliance checks
  • Ongoing management and active reduction of ‘incorrect’ PNs being issued

Revenue protection

  • Reconciliation of reporting to revenue expectations (whether billed by GTR or APCOA)
  • Third party billing relating to block bookings/ancillary car park sales
  • Audit and compliance checks

Operational

  • To assist the Contract Manager in producing weekly/periodic/monthly measurements of each teams performance
  • To provide administrational support to the Contract Team ensuring that accurate records are kept.
  • Parking faults – Log and report all parking faults directly with equipment maintainers, chase up outstanding jobs/engineers, monitor attendance times for KPI's and create and maintain an accurate tracking database
  • Input Accident/Incidents onto online reporting system as per company procedure
  • To place orders on behalf of the contract team, take deliveries & maintain records to confirm the receipt of goods/services
  • Work with our development team to devise and implement system enhancements based on process reviews/reporting/feedback/compliance checks
  • Ongoing management and active reduction of ‘incorrect’ PNs being issued
  • To identify, establish and maintain positive business relationships with the client and attend ad hoc meetings when required.
  • Ensure specified response times are met, in accordance with contractual and local agreements
  • Establish and maintain strong internal and external stakeholder partnerships

What you'll bring:

  • Proven leadership and administration experience in a commercial customer facing environment
  • Proven ability to communicate effectively at all levels.
  • Ability to deliver challenging and demanding targets.
  • Advanced level knowledge of Microsoft Packages – specifically -Excel, PowerPoint, Word
  • Experience with cost controls and budget
  • Experience in the preparation and delivery of operational / managerial reports and presentations
  • Educated to GCSE level or relevant knowledge and experience
  • A full UK driving licence

What we'll offer you:

  • £26,000 per annum
  • Hybrid working available
  • 40 hours per week ( Full Time)
  • Training and development
  • Pension
  • employee discount scheme
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