Customer Quality Engineer (Viladecavalls, ES)

Customer Quality Engineer (Viladecavalls, ES)

CIRCONTROL is a world leader in solutions for efficient mobility. Due to our strong expansion and growth, we offer an excellent opportunity to develop a professional career, with growth in line with objectives, in the position of Customer Quality Engineer.

Reporting to the Quality Manager, the selected person will be responsible for supporting customers in product quality incidents, following them up internally until they are resolved.

Thus, the main functions are:

  • Identify quality incidents reported by After Sales Service (SPV) and customer service in the CRM.
  • Escalate the incident to the responsible department for analysis of the causes of the incidents, and collaborate in said analysis when necessary.
  • Follow up on the proposed corrective actions and their implementation.
  • Update Circontrol's CRM, and the customer's CRM if it exists, with the analysis and actions.
  • Inform the customer of corrective/preventive actions and prepare the 8D when the customer requires it.
  • Confirm the effectiveness of the proposed actions, through customer feedback and update the CRM with the conclusion.

What do we offer?

  • Stable contract.
  • Flexible work schedule + 1 day/week of teleworking.
  • Dynamic and motivating work environment.
  • Subsidized menu with healthy and local products.
  • Flexible Remuneration Plan (Health with dental coverage).

At Circontrol you will find an excellent work environment in a dynamic and motivating environment.

At CIRCONTROL we are committed to equal opportunities and to creating an inclusive work environment for all people. Therefore, we welcome applications regardless of their ethnic origin, nationality, gender, gender identity, color, religious beliefs, disability, sexual orientation, age or marital status.

Requirements:

  • Engineering training.
  • Advanced level of English (minimum C1) - French or other languages very valuable.
  • 5 years in a similar position.
  • Training in 8D.

Please note: this job description is translated from Spanish.

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