After Sales Operations Manager (Milan, IT)

EasyPark

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking.

Since 2001, our award-winning smart parking services have been helping drivers find and pay for parking in over 1500 cities in 20 markets. But what we do doesn’t stop there. On a larger scale, our technology helps businesses, operators and cities with parking administration, planning and management. What we actually do is make urban life easier – one parking spot at a time.

The role

We have a great opportunity for an After Sales Operations Manager to join our highly successful team in Milan. You will play a vital role in operations and customer relationship retention, and optimisation by driving support through guidance, counselling and recommendations.

You'll ensure a seamless implementation of the EasyPark system by configuring, maintaining and supporting sold products and services for our partners so it's important to have experience in technical support / operations. You'll be supporting our Italian customers (i.e.cities and companies managing parking) and collaborate with your direct manager, sales & distribution colleagues in Italy as well as with other European colleagues (IT, product owners) so a good level of English is important.

As an Operations Manager in our After Sales division, you'll be providing excellent operative support to new and existing partners through configuration & mapping of the area codes, quality assurance and optimisation of processes so you might have an educational background within engineering or IT or relevant working experience. You'll ensure an efficient system setup to complete new city integrations and implementing EasyPark services for the cities and you'll also be accountable for ordering, reviewing and for the roll-out of exposure material.

You'll have good and efficient communications skills as you'll collaborate and interact with external partners and internal stakeholders and this is something you enjoy and understand the importance of clear communication and keeping your customers informed.

Your background:

Recent bachelor’s degree within engineering, IT and/or equivalent working experience from a similar role in a system environment.

Experience working with different systems like CRM and Ticketing Systems is a plus

Good analytical skills and an attention to detail

Experience using Excel to process and manage data

Good organisation & Problem-solving skills

Fluency in Italian and English is mandatory

You will be based at our Italian office in Milan.

Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Want to make an impact? Join us and work for a global company with a truly diverse global team spread across several continents. Look no further and apply with your CV in English.

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