Customer Service Fitter (Puebla, MX)

Customer Service Fitter (Puebla, MX)

Duties of the position:

  • Assembly, repair, maintenance, competence testing of EFAFLEX – and third-party door systems.
  • Immediate notification of assembly delays and other malfunctions for the preparation of obstruction notices or implementation of situation-related measures
  • Technical approval and bringing into service of completed assemblies and repairs
  • Instruction of customers in the handling and use of EFAFLEX and third-party door products
  • Technically and factually correct feedback of orders as well as complete filling of forms
  • Damage analysis and documentation for the preparation of quotations
  • Disassembly and reassembly of door systems
  • On-call service hotline
  • Recognition and communication of potential for improvement
  • Training of new employees and/or trainees
  • Care and maintenance of the provided work equipment
  • Adherence to the legally prescribed work safety as well as the working time law
  • Special tasks

Objectives of the position:

  • Continuous improvement and optimization of service speed and quality
  • Ensuring and actively developing a positive corporate image and customer relations

Participation / involvement in working teams, meetings, committees, etc:

  • According to professional needs / competence

Your profile:

  • You are a electrician or mechatronics technician or have acquired corresponding knowledge in your previous job. Also welcome Job starters and career changers with manual skills
  • Performance-oriented and careful way of working in a team
  • Fluent in Spanish
  • driving license

The job holder has the following authority, area of responsibility:

  • Acting on his/her own responsibility within the scope of his/her area of responsibility in compliance with the instructions given by the disciplinary superior.
  • Authorized to sign with on behalf of
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