Bilingual Second Level Team Lead (Tunis, TN)

Bilingual Second Level Team Lead (Tunis, TN)

As part of its growth, Free2Move Tunisia is looking for a Team Lead Level 2 to strengthen its teams.

Your missions:

  • Manage the team of Level 2 Customer Care Agents
  • Supervise the work of the team present on the shift (on site, teleworking, etc.)
  • Workflow, backlog and daily planning management
  • Analysis of escalations and processing carried out by the team
  • Monitoring of N2 team performance indicators
  • Perform 1&1 performance reviews
  • Assisted production and coaching
  • Conflict management
  • Specific missions
  • Respond to all tasks/requests related to your responsibilities

Expected skills:

  • You demonstrate leadership, inspire confidence and lead by example.
  • You demonstrate great ease in written and oral communication in French and English.
  • You apply the know-how of the operations manager and help employees progress
  • You know how to simplify and prioritize
  • You show kindness towards your colleagues
  • You adhere to the mindset "there are no problems, only solutions" and apply it in your daily life
  • You are comfortable with computer tools
  • You are autonomous
  • Experience as a MANAGER or PROJECT MANAGER in a call center for more than 3 years is mandatory

What we offer:

  • Taking up the position Asap
  • Attractive salary
  • Bonus on objectives
  • On-site work required
  • 2 days off Saturday & Sunday
  • Permanent contract with 25 days of annual leave
  • Paid training

Working at Free2Move means joining a tribe in which the culture of performance rhymes with good atmosphere. And it also means:

  • A start-up spirit supported by a large Group 
  • Depending on your mission, the possibility of working fully remotely wherever you are, in hybrid or within our different offices! 
  • The opportunity to revolutionize the uses of mobility with us! 
  • Careful integration to get you started 
  • Lots of possibilities for development 
  • A collaboration with multidisciplinary and international teams 
  • International projects to perfect your background! 
  • Meal vouchers of 8 dinars per day worked
  • Group insurance !
  • Football battles to unwind 
  • ...This list is not exhaustive...

Please note: This job description is translated from French.

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