Indy-Based Customer Service Representative (Indianapolis, US)

Parker Technology

If you are interested in this position, please email talent(at)helpmeparker.com.

Available Shifts (in EST):

1:00 PM – 9:00 PM
2:00 PM – 10:00 PM
7:00 PM – 3:00 AM
Note: there are 4 weekday shifts & 1 weekend shift available

How You Make an Impact

  • Attention to detail – pay close attention to the rules and information for each facility and respond to calls appropriately
  • Communication – ensure supervisors are aware of repetitive issues at facilities
  • Teamwork – help other CSRs on the team with information and helpful hints
  • Dependability – arrive on time and be ready to take calls at the beginning of your shift

What You Bring to the Table

  • Previous experience working in a contact center or serving customers in fields such as retail or hospitality
  • Problem solving skills
  • Ability to read and capture multiple inputs
  • Good keyboarding skills
  • Ability to make judgment when given guidelines
  • Good memory for detail
  • Prefer to learn by reading and studying
  • Ability to maintain calm composure under stress of multiple calls; not easily rattled
  • Professional appearance

Culture Fit

Help maintain a culture that consists of:

  • Teamwork
  • Communication
  • Acceptance and appreciation for hard work, dedication and respect for the job

Represent the core values of Parker to co-workers, leadership, facility contacts and facility customers:

  • Honesty and Integrity
  • Goes above and beyond
  • Excellence in Communication
  • Critical Thinking
  • Noble Intent
  • Servants Heart

PARKER Care:

Understand the document, what it is intended to do and use the principles in communications with staff, facility contacts and facility customer interactions.

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