Customer Service Agent - French (NL)

Customer Service Agent - French (NL)

Your mission

Parkos is expanding and we are looking for Customer Service Agents. Do you get enthusiastic about helping customers in the travel sector and giving them an excellent level of service? Do you have affinity with the travel sector or do you have a background in customer service? Then this is the job you are looking for!

À propos de Parkos

Parkos is the platform for finding - and booking parking spots near airports. When Parkos started we were offering parking spots at Schiphol. Now, eight years later, we are servicing hundreds of thousands of customers at airports all over the world, such as The Netherlands, Belgium, France, the United States, Spain, Italy, Sweden, Australia, and Germany. Our customers go to the Parkos website, compare and then book a parking spot with one of Parkos' 1000+ parking partners.

About the role and team

Que ferez-vous?

As a Customer Service Agent, you are the first point of contact for our customers. Your daily goal is to ensure that our customers are satisfied and can safely park their car in a parking space of one of our parking partners. You like helping people and you are driven to find solutions for the struggles of our customers.

Responsibilities

Commont allez-vous faire?

  • You advise customers in making the best choice for them, taking into account the customers' wishes, but also the services that Parkos has to offer
  • You provide information via telephone and our ticketing system
  • You are actively involved in the review process that customers go through, in this way you are aware of customer satisfaction. If there is a complaint, you’ll look for solutions with the customer
  • Together with the Finance department you deal with payments from customers
  • In addition, you are an active sparring partner for our parking partners and you are mediating between the customers and our parking partners

Your profile

Qui êtes-vous?

When you get in touch with a customer, you know how to help the customer with your excellent communication skills and a big portion of enthusiasm. You use your knowledge and expertise to find a solution together.

Beside that:

  • You are available and can work (a minimum of) 32 hours a week
  • You master the French and English language orally and in writing, the customers that you are going to help are within the French market and a lot of English is spoken among your colleagues
  • Ideally, you have experience working at international customer service, if not you are enthusiastic and motivated to learn the way of working within Parkos
  • You are flexible in your way of working, you can switch well and want to move with the changes within Parkos, we are a dynamic organization with many changes taking place

Why us?

Que proposons-nous:

  • An onboarding process and personal guidance by the Customer Support Manage and team;
  • Ownership, if you have an idea on how we could improve the way we work or how we do things, you will be the one to drive the change and hold your colleagues accountable;
  • Teamspirit, we think that we can achieve better results if we work closely together. Of course, we celebrate achievements together as well;
  • Sharing knowledge and 'gezelligheid'. Also, our activity-committee organizes monthly drinks, events and trips.

À la recherche d’une nouvelle aventure? Then park your resume and fill in the form via the apply button. Do you have any questions about the vacancy? Then send an email to our Corporate team on recruitment@parkos.com

Apply for this job
Contact
Parkos
End date
Thursday, February 9, 2023 12:00 AM
From
Parkos
Website
parkos.com/