Implementation Consultant (Charlotte, US)

Implementation Consultant (Charlotte, US)

Do you have a knack for developing solutions to ambiguous technical software requirements? Do you enjoy working with enterprise customers to deliver world-class service? Then you may be the Implementation Consultant we’re looking for on our team!

Our Implementation Consultants help to drive the post-sales execution of software development projects for end-clients (municipalities, agencies, universities, and private operators). They establish expertise with the Passport systems and work with Project Managers to build out an awesome product for each client’s specifications. The ability to problem solve, configure and train clients on their new system, and collaborate with Development, and Support Services teams to resolve issues is crucial.

Since our Implementation Consultants play such a critical role in liaising between our clients and our software engineers, a background in technology (educational, professional, or otherwise) and an aptitude for solving ambiguous technical issues will be advantageous to a new hire!

Responsibilities

  • Assist Project Managers in onboarding a client onto the Passport platform. This typically includes: environment buildout & system configuration and setting up third-party integrations
  • Build operational standards within a proprietary framework, test user scenarios, develop processes, and strategize with Support Services and Development teams to ensure a top-notch implementation/end product
  • Generate Scope of Work (SOW) documents for integrations using information gained from Solutions Engineering and customer intake meetings
  • Develop internal and client-facing user guides to be used post-go live
  • Train clients on functionality, configuration, and troubleshooting of Passport software and hardware systems related to their operations
  • Provide transitional client support post-go-live, ensuring project success prior to Customer Support handoff for ongoing system support
  • Become a subject matter expert on the Passport system, helping to document and build up our knowledge base

Qualifications

Required

  • A four-year degree, or equivalent work experience
  • Excellent verbal, interpersonal, and written communication skills
  • Prior experience in a customer-facing role with demonstrated ability to think on your feet and outside-of-the-box—adaptability is key
  • Exemplary organizational skills with the ability to handle multiple tasks and long-range projects simultaneously in a fast-paced environment
  • Highly analytical
  • Ability to travel, on average, 25% annually
  • A team player attitude, promoting Passport’s cultural pillars

Preferred

  • Experience using and understanding ETL tools, SSIS, SQL query tools
  • Ability to learn relevant programming languages (Ex: Jupyter, Pandas cripts, Python etc).
  • 4+ years of experience implementing enterprise-level software systems
  • A basic understanding of web application technologies is highly preferred
  • Parking industry experience is a plus!

About Us

Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency, and compliance today and tomorrow. Trusted by more than 1,200 cities, universities, and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists and was named on Fast Company’s World’s Most Innovative Companies for 2020.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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