Customer Service Representative (Indianapolis, US)
How You Make an Impact
- Attention to detail – pay close attention to the rules and information for each facility and respond to calls appropriately
- Communication – ensure supervisors are aware of repetitive issues at facilities
- Teamwork – help other CSRs on the team with information and helpful hints
- Dependability – arrive on time and be ready to take calls at the beginning of your shift
What You Bring to the Table
- Previous experience working in a contact center or serving customers in fields such as retail or hospitality
- Problem solving skills
- Ability to read and capture multiple inputs
- Good keyboarding skills
- Ability to make judgment when given guidelines
- Good memory for detail
- Prefer to learn by reading and studying
- Ability to maintain calm composure under stress of multiple calls; not easily rattled
- Professional appearance
Culture Fit
Help maintain a culture that consists of:
- Teamwork
- Communication
- Acceptance and appreciation for hard work, dedication and respect for the job
Represent the core values of Parker to co-workers, leadership, facility contacts and facility customers:
- Honesty and Integrity
- Goes above and beyond
- Excellence in Communication
- Critical Thinking
- Noble Intent
- Servants Heart
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