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What builds customer loyalty – better products or better service? Or is it something else entirely?

In this edition of Ask the Experts, we challenge the classic debate with voices from Survision, Rezcomm, CSL, and TagMaster. From the power of service and trust, to the often-overlooked role of data and personalisation, discover what truly drives customer loyalty in the parking and mobility industry.

▶️ Watch now and hear what Mauricio, Victoria, Joe, and Ali have to say, because the answer may surprise you.

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Charleston, SC (USA)

IP Parking has successfully completed the first phase installation of its Parking Access and Revenue Control System (PARCS) at Charleston International Airport (CHS), South Carolina’s largest and busiest airport. In 2024 alone, CHS welcomed a record-breaking 6,295,439 travelers, underscoring the need for seamless and efficient parking solutions. CHS serves as a key hub for both civilian and military aviation under a long-standing joint-use agreement with Joint Base Charleston and is home to Boeing’s 787 Dreamliner assembly facility. CHS serves millions of passengers annually—making efficient parking operations a priority.

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