Removing Barriers: Connecting the Online, In-Person and Unattended Parking Experience

Thursday, 22 October 2026 | 11am EDT, 4pm BST, 5pm CEST

As parking businesses embrace digital services such as online reservations, mobile payments, barrierless parking, and EV charging, delivering a seamless experience across every touchpoint is becoming increasingly important. In this webinar, TNS experts explore practical strategies for simplifying payment operations and improving resilience to create a connected parking journey across online, in-person, and unattended channels.

Key topics include:

• The forces reshaping modern parking
• Why payments matter more than ever
• Tackling fragmentation across the parking journey
• Building resilient and future-ready operations
• Real-world lessons from parking payment deployments
• The Modern Parking Business: delivering seamless customer experiences everywhere

Speakers:

Matt Loos is Head of Partnerships and Business Development for TNS’s Payments Market, where he drives strategic growth through partnerships and new business opportunities across the payments ecosystem. With more than 25 years of leadership experience spanning payments, fintech, cybersecurity and SaaS, Matt has held senior roles at organizations including Mastercard, CardinalCommerce and Fifth Third Bank, helping businesses accelerate growth through innovative payment, connectivity and technology solutions.

Jeff Otterstrom is responsible for Strategic Partnerships - Americas, helping organizations implement secure connectivity and payment technologies with a particular focus on the parking industry. Working closely with PARCS providers and parking operators, Jeff enables merchants to modernize unattended payment environments, improve customer experiences and unlock new revenue opportunities.

Steven Grant is Founder and Principal of Aberdeen Management Group (AMG), a Washington, D.C. area parking technology consultancy. He advises airports, transit agencies, commercial real estate owners and retail destinations worldwide on PARCS architecture, procurement, digital payments and system acceptance. A recognized authority on payment technology in parking, Steven led the development of the industry’s defining EMV and Parking white paper as Parking Chair of the Secure Technology Alliance.

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