Servimer LLC

Servimer is a field research company, since 2005 providing mystery shopping services to its clients in parking, transportation, hospitality, casual dining and other industries across USA and Canada. Within 20+ years of our existence, we have developed a particular expertise in parking services evaluation and measurement, providing our clients with in-depth understanding of their front-line personnel performance.

Our long-standing mission is to help businesses align with reality. To achieve this, we provide our clients with hands-on tools to see what really happens on field, to improve their customer service, and hence increase revenue streams. We believe that by enabling our clients to see their true reality, we help them to build a solid foundation for clear business vision and untap their full potential.

Our uniqueness in the industry comes from combination of loss prevention strategies with customer service mystery shops, which provides our clients with a much deeper understanding of their operations.

We are a member of the MSPA and the IMSC.

Our services include, but not limited to:

- Parking mystery shops with and without hidden video cameras;

- Transportation / Shuttle mystery shops;

- Covert video surveillance for revenue integrity monitoring;

- Objective and in-depth parking performance audits;

- Parking employees satisfaction surveys;

- Trainings of our parking clients' personnel, e.g. valets or cashiers;

- Consultations for parking management teams.

We conduct over 18,000 parking shops annually, reaching 50,000+ mystery shoppers across North America, and since 2017 have been consistently ranked among the top 5 companies that secret shoppers want to work with.

Solutions

• Analytics
• Consulting Services
• Consulting Services - Auditing
• Consulting Services - Security
• Consulting Services - Training
• Parking Fraud
• Parking Management
• Parking Management Services
• Parking Service Provider
• Revenue and Yield Management
• Revenue Control
• Security / Surveillance Equipment
• Security and Fraud Prevention
• Security and Surveillance
• Shuttle Operations Management
• Surveillance Systems
• Training
• Valet Revenue Control
• Video Systems & Surveys