Parker Technology

Visiting address
1630 N Meridian St, Ste 125
IN 46202
Indianapolis
Postal address
1630 N Meridian St, Ste 125
Indianapolis , IN 46202
Contact person
Heidi BarkerCompany information
Every call handled…personally.
Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become an industry buzzword. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.
What happens when a garage’s equipment doesn’t work as planned or confuses the parking patron?
You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Parker Technology solution comes in – a robust customer service platform, with on-demand virtual ambassadors.
Whitepapers
Tips & Tricks
Info Guides
Feature Functionality
PARCS Integrations
Why Parker Technology?
Company information
IN 46202
Indianapolis
US
46202 Indianapolis
US
Recent projects
Brandywine Realty Trust Uses Parker Technology in Five Garages
Six City of Columbia Garages Now Online
Case Studies
University: IUPUI Municipality: City of Asheville Operator: Riverside Parking
Healthcare: Eskenazi Health University: Penn State Municipalities: Cale America
Solutions
- Customer Service
- Intercoms
- Parking Software
- Software Services
Product information
If It’s Not Personal, It’s Not Parker
Every call handled…personally.
Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become the latest term to gain outsized focus. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.
What happens when a garage’s equipment doesn’t work as planned or confuses the parking patron?
You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Parker Technology solution comes in – a robust customer service platform, with on-demand virtual ambassadors.
The Parker Solution
No matter what types of problems arise, the information captured by the system can help diagnose issues and help parking operators address them more efficiently and cost-effectively. When issues arise in a parking facility, the cost can be high. Drivers will avoid facilities in which they’ve experienced problems, or which have a reputation for problems. These types of issues can have a significant impact on the bottom-line. Our customer experience platform can help avoid these issues and protect the bottom-line.
One of the largest benefits of the Parker Technology solution is the data that the platform provides. Parking owners and operators have instant access to metrics about how many calls were made on a given day, week, or month, and the technology also analyzes the reason for each call. This is important information that can be used to improve operations and customer service.
Full Access to Data
You’ll have access to daily/weekly/monthly reporting for your facilities, with the option to see playbacks and recordings for 30 days. Training and quality assurance are hugely important to us, so we make sure to equip you with the knowledge and metrics you need to improve efficiencies in your parking facilities.
On top of that, gain visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customer experience.
Find Out More
Explore our videos to watch client stories, hear from our team, and learn more about our customer service solution.
Ready to learn how Parker Technology can improve the overall experience in your facility? Contact us
Press releases
-
Parker Technology Unveils New Branding to Reflect its Evolution as a Tech-Led Services Company
p.mróz Parking Network
-
Parker Technology + Ocra Announce Strategic Alliance and Introduce Partner API
m.chin Parking Network
-
Parker Technology: How Western University Streamlined their Customer Experience
kaja Parking Network
-
Parker Technology Announces Newly Promoted VP of Marketing, Heidi Barber
m.chin Parking Network
-
Parker Technology Partners with Regina International Airport & Platinum Parking to Improve the Airport Parking Experience
m.chin Parking Network
-
Kent King Joins Parker Technology as the New VP of Sales
m.chin Parking Network
-
Parker Technology Launches Beta “Mobile Suite” Platform Features
m.chin Parking Network
-
Parker Technology Closes $2.2 Million Seed Round led by Elevate Ventures
m.chin Parking Network
-
Parker Technology: Successful Partnership with UT Health San Antonio
dominyka Parking Network
-
Parker Technology: Introducing Our New Mobile Suite - Mobile Queue & Mobile Endpoint
m.chin Parking Network
-
Parker Technology Partners with University of Houston to Improve the Campus Parking Experience
m.chin Parking Network
-
Parker Technology Begins Third Year of Parker Advisory Board
m.chin Parking Network
-
Parker Technology: City of Bethlehem Enhances Customer Service
dominyka Parking Network
-
Parker Technology: What Happens If… Part 1
m.chin Parking Network
-
Parker Technology: Industry Spotlight - The Value We Bring to Cities
m.chin Parking Network
-
Industry Spotlight: The Value Parker Technology Brings to Universities
m.chin Parking Network
-
Parker Technology: Different Generations, Different Expectations
m.chin Parking Network
-
Parker Technology & TIBA Parking Announce Partnership Agreement
m.chin Parking Network
-
Ryan Givens, CAPP Joins Parker Technology Team as New Regional Sales Executive
nickdnz Parking Network
-
Parker Technology Announces Launch of New Text-to-Pay Feature
nickdnz Parking Network
-
Parker Technology Announces Newly Promoted COO, Tammy Baker
m.chin Parking Network
-
Parker Technology’s New Language Translation Feature is Now Available
m.chin Parking Network
-
Diamond Parking is Now Using Parker Technology’s Customer Service Solution
m.chin Parking Network
-
Delta, the New Parker Technology Software Platform is Here
m.chin Parking Network
-
City of Eugene Airport is Now Using Parker Technology’s Customer Service Solution
m.chin Parking Network
-
The Apt Development Group Chooses Parker Technology
m.chin Parking Network
-
Parker Technology Can Help Parking Owners and Operators Solve New Problems
m.chin Parking Network
-
City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
m.chin Parking Network
-
Parker Technology Client Experience: Radisson Plaza Hotel
m.chin Parking Network
-
Associated Time: Latest Update
m.chin Parking Network
-
Parker Technology Announces Partnership with Access Professional Systems
m.chin Parking Network
-
Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities
m.chin Parking Network
-
City of Columbia, MO is Using Parker Technology’s Customer Service Solution
Claire Styles Parking Network
-
Parker Technology Announces 27 New Customer Service Agreements in Q2
m.chin Parking Network
-
Parker Technology Partners with Greenleaf Hospitality Group
m.chin Parking Network
-
Parker Technology Closes $2 Million Seed Round with Elevate Ventures
m.chin Parking Network
-
Parker Technology Demonstrates Customer Service Prowess
m.chin Parking Network
Jobs
-
Regional Sales Executive (Indianapolis, US)
e.karadzova Parking Network
Employees
-
Heidi Barber
VP of Marketing -
Brian Wolff
President & CEO -
Scott Gould
SVP Business Development -
Tammy Baker
COO -
Ryan Givens
Senior Account Executive -
Katelyn Perman
Content Marketing Manager -
Manny Carcamo
Inside Sales Specialist -
Kent King
VP of Sales -
Anja Reese
Marketing Coordinator -
Logan Seger
Regional Sales Executive -
Claudia Lopez
Client Experience Manager