Parker Technology

Visiting address

1630 N Meridian St, Ste 125

IN 46202

Indianapolis

Postal address

1630 N Meridian St, Ste 125

Indianapolis , IN 46202

United States

Contact

Tel +1 800 923 2704

www.helpmeparker.com

Contact person

Company information

Every call handled…personally.

Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become an industry buzzword. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.

What happens when a garage’s equipment doesn’t work as planned or confuses the parking patron?

You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Parker Technology solution comes in – a robust customer service platform, with on-demand virtual ambassadors.

Benefits for you and your team


Whitepapers 

Consistently Excellent CX    CX in the “New Normal”    Customer Service Platform    Solution Overview


Tips & Tricks

Customer Review Tips    QA Cheat Sheet


Info Guides

Main Brochure    Hardware Guide    Solution Benefits    Parker At A Glance    Installation Checklist


Feature Functionality

Language Translation    Text-to-Pay


PARCS Integrations

TIBA API Integration    Flash API Integration    T2 Intercom Kits    Amano OPUS Integration Kit 

 

Why Parker Technology?

 

Company information

Headquarters location 1630 N Meridian St, Ste 125
IN 46202
Indianapolis
US
Office locations
1630 N Meridian St, Ste 125
46202 Indianapolis
US
Some facts
Founded in
2010
Founded by
Company Size

Recent projects

Brandywine Realty Trust Uses Parker Technology in Five Garages

Brandywine Realty Trust Uses Parking Technology: Click for more information

Six City of Columbia Garages Now Online

Columbia Installations: Click for more information

Case Studies

         
                 University: IUPUI                          Municipality: City of Asheville                Operator: Riverside Parking

 

      
     Healthcare: Eskenazi Health                        University: Penn State                  Municipalities: Cale America

Solutions

  • Customer Service
  • Intercoms
  • Parking Software
  • Software Services

Product information

If It’s Not Personal, It’s Not Parker

Every call handled…personally.

Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become the latest term to gain outsized focus. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.

What happens when a garage’s equipment doesn’t work as planned or confuses the parking patron?

You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Parker Technology solution comes in – a robust customer service platform, with on-demand virtual ambassadors.

Benefits For Your Team

The Parker Solution

Parker Technology SolutionNo matter what types of problems arise, the information captured by the system can help diagnose issues and help parking operators address them more efficiently and cost-effectively. When issues arise in a parking facility, the cost can be high. Drivers will avoid facilities in which they’ve experienced problems, or which have a reputation for problems. These types of issues can have a significant impact on the bottom-line. Our customer experience platform can help avoid these issues and protect the bottom-line.

One of the largest benefits of the Parker Technology solution is the data that the platform provides. Parking owners and operators have instant access to metrics about how many calls were made on a given day, week, or month, and the technology also analyzes the reason for each call. This is important information that can be used to improve operations and customer service.

Learn about our reporting

Full Access to Data

Full Access to Data: Click to enlarge

 

You’ll have access to daily/weekly/monthly reporting for your facilities, with the option to see playbacks and recordings for 30 days. Training and quality assurance are hugely important to us, so we make sure to equip you with the knowledge and metrics you need to improve efficiencies in your parking facilities.

On top of that, gain visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customer experience.

View our reporting

Find Out More

Explore our videos to watch client stories, hear from our team, and learn more about our customer service solution.

Ready to learn how Parker Technology can improve the overall experience in your facility? Contact us

Press releases

Employees