Field Service Technician (Kansas City, US)

Field Service Technician (Kansas City, US)

Position Summary: The Field Service Technician fulfills an important role in the success of our overall organization by providing technical services to our customers on a full-time basis. The position focuses on all aspects (troubleshooting, maintenance and installation) of computerized parking and access control systems.

Reports to: Branch General Manager

Direct Reports: None

Key Responsibilities:

  • Provide technical service of automated parking systems, provide timely notification of problems or delays
  • Assist with project set-up, installation, and customer training
  • Research and gain working knowledge via hands on and Amano McGann training on new hardware, devices and tools to provide better system solutions and installation and troubleshooting efficiency
  • Follow and enforce all OSHA safety practices
  • Complete PCI checklist when servicing applicable service issues
  • Ensure that work orders are detailed, completed per work order SOP and “signed-off” by the client prior to leaving he work site
  • Maintain and operate company fleet vehicles in a safe manner and follow company vehicle operation policies
  • Ensure work area is maintained and well organized
  • Complete service tickets as needed and follow up with support until the issue is ersolved
  • Provide On-Call after hours and weekend emergency service as required by our customers (in rotation with other technical staff)
  • Assist our sales staff in promoting the sale of new equipment/upgrades where appropriate
  • Provide effective communication that creates a collaborative environment with all parties that the Field Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff
  • Work Overtime as needed
  • All other duties as assigned

***These Key Responsibilities are general in nature and may be augmented with additional duties as determined by the needs of your manager

Work Conditions:

  • Work is performed both indoors and outdoors in varying weather conditions
  • Climbing, crouching and twisting is required daily
  • Working overhead and bending down to service equipment is frequent
  • Required to lift up to 50 pounds frequently
  • Daily driving is required
  • Frequent standing is required
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