Assistant Contract Manager (London, UK)

APCOA

The Role

Assistant Contract Manager – Barnet
Salary: £43,755.89 per year
Hours: 40 per week (5 in 7 working pattern – including evenings, weekends & bank/public holidays)
Driving licence essential

Are you an experienced people manager looking to take the next step in your career? We’re seeking a proactive and motivated Assistant Contract Manager to join our team in Barnet, supporting the Contract Manager in ensuring the smooth, efficient, and high-quality delivery of our operational services.

As part of the management team, you’ll play a key role in maintaining excellent service standards, achieving contractual performance targets, and driving continuous improvement across the contract.

What You’ll Be Doing

  • Supporting the Contract Manager in the day-to-day delivery and performance of the contract.
  • Managing and deploying staff effectively to meet operational and contractual requirements.
  • Monitoring performance and enforcement activity, preparing KPI reports, and identifying areas for improvement.
  • Managing budgets and controlling costs related to uniforms, stationery, and other supplies.
  • Coaching and developing supervisors to strengthen leadership and operational performance.
  • Setting objectives, conducting appraisals, and addressing training needs across your team.
  • Managing attendance, performance, and disciplinary matters in line with company policy.
  • Ensuring health and safety standards and quality systems (ISO9002) are consistently maintained.
  • Deputising for the Contract Manager when required.
  • Building strong client relationships and attending client meetings to ensure satisfaction.

What We’re Looking For

  • Minimum 3 years’ managerial experience (within the last 3 years) leading a team of supervisors or equivalent.
  • Proven experience in cost control, budget management, and KPI monitoring.
  • Strong people management skills, including coaching, training, and performance management.
  • Excellent communication and interpersonal skills with the ability to build effective relationships.
  • Confident in data analysis and report preparation to support operational decisions.
  • Good working knowledge of MS Office.
  • Full UK driving licence is essential.

Personal Attributes

We’re looking for someone who is:

  • Self-motivated, proactive, and highly organised.
  • Able to multitask and prioritise effectively under pressure.
  • A confident leader with strong problem-solving skills.
  • Commercially aware, professional, and committed to delivering exceptional service standards.

Why Join Us?

This is a fantastic opportunity to develop your career within a respected organisation that values leadership, quality, and service excellence. You’ll be part of a supportive management team that encourages growth, innovation, and professional development.

  • Location: Barnet
  • Salary: £43,755.89 per year
  • Hours: 40 per week (flexibility required)
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