Call Center Agent (Berlin, DE)

Call Center Agent (Berlin, DE)

The APCOA PARKING Group is the leading European parking manager. With over 40 years of experience and know-how from 13 European countries, the APCOA PARKING Group manages around 1.4 million individual parking spaces at over 9,000 locations. With around 4,900 employees, APCOA generates sales of almost 700 million euros. As a private equity-managed company, we are pursuing an ambitious growth strategy and would like to take you with us on our path to digitization.

We are now looking for a person for our service center at BER Airport
Call center agent (m/f/d) (inbound) at BER full-time or part-time

Your tasks:

  • You provide expert and service-oriented advice to our customers from several airport locations in writing and on the phone
  • You work with different systems and pre-booking models
  • Your tasks include helping our customers with questions and problems as part of a classic first-level service
  • You process complaints and the bookings of our customers
  • You contribute your experience and your ideas to implement new projects
  • You support with commercial tasks in internal cooperation with our specialist departments

What sets you apart:

  • High service orientation and communication skills
  • You have good knowledge of German and English
  • Ideally, you already have experience in a call center and are familiar with dealing professionally with end customers
  • You enjoy working with the PC
  • General computer skills, especially MS Office, are required
  • You are reliable and resilient
  • You work in a solution-oriented and constructive manner
  • You have a high degree of flexibility and willingness to work in changing shifts (6:00 a.m. to 9:00 p.m., no night work), sometimes also on weekends

We offer:

  • A secure workplace directly at BER - modern, fully air-conditioned and barrier-free
  • A free parking space for your car
  • Appropriate remuneration, including surcharges for Sunday and holiday work
  • A job in a positive working environment with flat hierarchies in a small team
  • Design options for new processes and procedures

Have we sparked your interest? Then please use our online application form at or send us an e-mail (Bewerbung(at) to send us your complete application documents (cover letter, curriculum vitae, work and degree certificates) stating the earliest possible starting date, your Salary expectations and the job title "Call Center Agent (m/f/d) (inbound) at BER".

Contact person:

APCOA PARKING Deutschland GmbH
Stephen Schulz

Please note: this job description is translated from German.

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