Customer Service (Berlin, DE)

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Your job at the airport – more than just customer service

Would you like to work with people from all over the world on a daily basis and be part of airport operations at BER? Then become part of APCOA, Europe's leading parking manager, and support our customers where their journey begins or ends.

This is what you can expect from us

As a Service Agent (m/f/d) in Customer Service, you will be the first point of contact for our customers when it comes to parking at BER Airport:

  • Personal, telephone and written support for our customers
  • Support with bookings, rebookings and complaints
  • Processing of requests in first-level support
  • Working with modern systems and digital prebooking solutions
  • Close cooperation with internal departments
  • Opportunity to contribute your own ideas and actively shape processes

What you bring to the table

  • Strong service and customer orientation
  • Enjoyment of communication – even in stressful situations
  • Good knowledge of German and English at conversation level
  • Ideally experience in customer service or call center (not a must)
  • Confident handling of the PC and common software (MS Office)
  • Reliability, resilience and a solution-oriented way of working
  • Willingness to work shifts between 06:00 and 21:00 (
  • no night work, occasional weekends)

What we offer you

  • A secure job in one of the most exciting locations in Germany
  • No night work
  • Structured induction and fixed contact persons
  • Modern working environment and digital tools
  • Collegial team with an international environment
  • Development opportunities within a growing company

About APCOA

APCOA combines parking, mobility and urban life. With over 12,000 locations and 1.5 million parking spaces, we are shaping the mobility of tomorrow – digitally, sustainably and customer-oriented. Become part of our growth and digitalization strategy.

Have we aroused your interest? Then please use our online application form to send us your application documents, stating the earliest possible starting date and your salary expectations.

APCOA Deutschland GmbH

Contact Department: Gamze Tan

Contact person HR: Marc-André Paul

Please note: This job description is translated from German.

 

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