Customer Service Representative (Berlin, DE)

Customer Service Representative (Berlin, DE)

APCOA – We connect parking, mobility, and urban life. The APCOA PARKING Group is Europe's leading full-service parking manager with 50 years of industry expertise. The company leverages international competence with experts from 12 European countries and boasts an extensive customer portfolio. The group manages approximately 1.5 million individual parking spaces at over 12,000 locations. The company's roughly 5,000 employees contribute their know-how and local expertise to provide excellent services to retail and business customers. APCOA's goal is to offer intelligent parking solutions that meet the needs of the modern, connected consumer by providing them with an equally connected parking garage. As a private equity-backed company, we pursue an ambitious growth strategy and would like you to join us on our journey of digitalization as a [Company Name - if available in the original text].

Customer Service Representative (m/f/d) at BER Airport

You will:

  • We provide expert and service-oriented advice to our customers at several airport locations, both in writing and by telephone.
  • Working with different systems and pre-booking models
  • We help our customers with questions and problems as part of a classic first-level service
  • Processing customer complaints and bookings
  • Contribute your experience and ideas to implement new projects
  • To support our specialist departments with commercial tasks

You have:

  • A high level of service orientation and communication skills
  • Good German and English skills
  • Ideally, you already have experience in a call center and are familiar with professional interaction with end customers.
  • Enjoyment of using the PC
  • General computer skills, especially in MS Office
  • Reliability and resilience
  • A solution-oriented and constructive approach to work
  • Flexibility and willingness to work in rotating shifts (6:00-21:00, no night work), sometimes also on weekends.

You will encounter:

  • An intensive onboarding process
  • An attractive salary offer
  • A positive work environment with flat hierarchies
  • Services in workplace health management
  • Employee parking in APCOA parking garages
  • Other benefits: JobRad (company bike scheme), discounts and price reductions on various platforms

Have we sparked your interest? Then please preferably use our online application form to send us your application documents, stating your earliest possible start date and salary expectations.

APCOA Deutschland GmbH

Contact person for the specialist department: Gamze Tan

HR contact person: Marc-André Paul

Please note: this job description is translated from German. 

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