Operations Manager (London, UK)

Operations Manager (London, UK)

The Role

Operations Manager - £35,000 - London - Full-time - permanent

Do you have experience in Operations Management? Are you looking for a varied and interesting role? Are you a natural leader with good communication skills?

If you answered yes, then keep reading!

As an Operations Manager you will command and contribute to the daily management of the service operations for Gemini Parking car parks in London. This is an excellent chance to join a dynamic and growing company and support APCOA and Gemini's growth in London. This role will be based in our Loughton office but with some working from home and some onsite.

What you'll do:

  • You will manage the team of Gemini enforcement operatives. Creating weekly rosters, patrol routes, managing annual leave & sickness.
  • You will be creating weekly reports of team performance assessing against KPIs
  • You will be analysing performance reports to build routes based on site activity
  • You will be managing Accreditation audits & renewals
  • You will be manging clients’ expectations and conducting regular meetings to present new Gemini offerings and ensure client satisfaction
  • You will be assisting with new site implementations
  • You will address any areas of underperformance within our contracts and put in place corrective action plans to address these areas
  • You will be responsible for maintenance of Gemini equipment (P&D machine ticket roll replenishment and basic fault troubleshooting)

What you'll bring:

  • Experience in Operations Management and Supervision roles
  • Competence to develop beneficial connections with clients, senior managers and key stakeholders
  • Competence to work under pressure, with a positive and resilient nature and minimal supervision
  • Have a hands-on approach
  • IT literate with experience of using MS Office packages (Word, Excel, Outlook, PowerPoint)
  • Excellent leadership skills
  • Well-developed people management skills
  • Excellent communication and interpersonal abilities

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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