Service Agent (Berlin, DE)

APCOA

Your job at the airport – more than just customer service

Do you want to work with people from all over the world every day and be part of the airport operations at BER? Then become part of APCOA , Europe's leading parking management company, and support our customers where their journey begins or ends.

This is what you can expect from us

As a Service Agent (m/f/d) in Customer Service, you are the first point of contact for our customers regarding parking at BER Airport:

  • Personal, telephone and written support for our customers
  • Support with bookings, rebookings and complaints
  • Handling inquiries in first-level support
  • Working with modern systems and digital prebooking solutions
  • Close collaboration with internal specialist departments
  • Opportunity to contribute own ideas and actively participate in shaping processes

This is what you bring with you

  • Strong service and customer orientation
  • Enjoyment of communication – even in stressful situations
  • Good German skills and conversational English skills.
  • Ideally, experience in customer service or a call center (not a must).
  • Safe handling of PCs and common software (MS Office)
  • Reliability, resilience and a solution-oriented approach to work
  • Willingness to work shifts between 6:00 am and 9:00 pm
  • (no night work, occasional weekends)

This is what we offer you

  • A secure job in one of Germany's most exciting locations
  • No night work
  • Structured onboarding and dedicated contacts
  • Modern work environment and digital tools
  • A friendly team with an international environment
  • Career development opportunities within a growing company

About APCOA

APCOA connects parking, mobility, and urban life . With over 12,000 locations and 1.5 million parking spaces, we are shaping the mobility of tomorrow – digitally, sustainably, and with a customer focus. Become part of our growth and digitalization strategy.

Have we sparked your interest? Then please preferably use our online application form to send us your application documents, stating your earliest possible start date and salary expectations.

APCOA Deutschland GmbH

Contact person for the specialist department: Gamze Tan

HR contact person: Marc-André Paul

Apply for this job