Account Manager (Harmelen, NL)

Account Manager (Harmelen, NL)

WE ARE LOOKING FOR AN ACCOUNT MANAGER

The ARVOO Group, a market leading and rapidly growing organization based in Harmelen, The Netherlands, is looking for an enthusiastic Account Manager for our product portfolio.

About ARVOO

ARVOO produces artificial intelligence powered automatic license plate recognition (ANPR) cameras and associated technology used for parking enforcement, parking access control, traffic management, smart city management, tolling and rail safety as well as other specialist machine vision-related products. We stand for technologically advanced, high-quality products and are known for our customer-oriented service. Integrity, teamwork and respect for colleagues and customers are of paramount importance to us.

Job description

As Account Manager, you will own and grow a portfolio of existing customers. Your focus is retention, expansion and client satisfaction. You will deepen relationships with system integrators and solution partners, ensure they get maximum value from our products, identify upsell and cross-sell opportunities and coordinate with internal resources to deliver on commitments. You will be seen by customers as a trusted advisor who understands their technical and commercial goals and helps them achieve measurable outcomes. You will visit clients and partners in your assigned territories and represent ARVOO at relevant (international) events.

What you will do:

  • Build account plans (covering a range of account types and sizes) that drive retention, expansion and customer advocacy;
  • Lead regular business reviews, track performance against agreed actions, and turn insights into clear next steps;
  • Proactively identify upsell and cross-sell opportunities across the ARVOO portfolio which bring additional operational / commercial value;
  • Oversee renewals and ongoing commercial terms, ensuring timely forecasting and accurate CRM hygiene;
  • Keep customers informed on relevant new products, features and services;
  • Act as a voice of the customer within ARVOO, helping to shape our roadmap priorities with relevant evidence and data;
  • Manage issues with urgency driving resolution and communicating clearly on status;
  • Represent ARVOO at client and partner meetings as well as trade fairs.

What we ask:

  • You are a driven, self-starter with genuine passion for building strong, lasting customer relationships;
  • You are hungry to get thoroughly under the skin of complex software and hardware solutions;
  • You have excellent technical credibility with an infectious passion for advanced technology and the benefits it brings;
  • You can build and execute clear account plans with measurable targets;
  • You are highly organised, thorough and dependable;
  • You are engaging, personable and highly empathic in customer interaction;
  • You thrive in an entrepreneurial environment and are comfortable covering a wide range of tasks to achieve your objectives;
  • Preferably, you have at least a bachelor’s-degree level education in a technical or commercial field;
  • Ideally, you have two or more years of relevant experience in account management or customer success in an international B2B and/or B2G setting;
  • You are highly proficient in Dutch and English (spoken and written). Proficiency in French and/or German is an advantage;
  • You are comfortable with national and international travel where needed to support account and partner needs;
  • Experience with tender processes and managing complex contracts is a plus;
  • You are experienced with Microsoft Office and common business software, including CRM;
  • You hold a valid driving licence.

What we offer:

  • A fixed-term contract for 40 hours per week, with the prospect of a permanent contract;
  • A competitive salary, commensurate with your experience and education;
  • A company car, telephone and laptop;
  • 8% holiday pay and 25 holiday days per year (based on 40 hours);
  • And, of course, super nice colleagues who are always up for a cup of coffee or a game of table football at lunch time!

Do you recognize yourself in this profile? Send your resume and a short motivation letter to hr(at)arvoo.com. Do you have any questions about the vacancy? Feel free to contact us at the same email address or call us at +31 348 413 897. We look forward to hearing from you!

Acquisition regarding this vacancy is not appreciated.

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