Customer Service Officer (Hybrid, Ypres, BE)

Customer Service Officer (Ypres, BE)
  • Ypres
    Hybrid where you alternate between our office in Ypres and working from home
  • Salary package
    Competitive salary with many fringe benefits such as meal and eco vouchers
  • 20 vacation days + 12 ADV
    20 days of leave per calendar year + 12 days of ADV
  • 32-40 hours
    Contract for 32-40 hours per week and flexible working hours (in consultation)
  • Vitality
    Monthly staff committee activities, bicycle leasing and vitality program
  • Home work and/or travel allowance
    You will receive a kilometer or public transport allowance and a work-from-home allowance

Will you contribute to the future of payments?

Can't you wait to offer our customers the best possible service? With us you will have the opportunity to be the first point of contact for customers who need support in using our products, services and solutions. Do you also have good communication skills and do you like to take the initiative? Then we would like to get to know you.

What do you do as a Customer Service Officer at CCV?

Our international business unit CCV Small and Medium Enterprises (SME) focuses on small and medium-sized entrepreneurs in Belgium and the Netherlands with a standardized portfolio of payment solutions. You are part of the Customer Services team.

As a Customer Service Employee you can develop into an all-round specialist in the field of payment solutions! Through training and listening to your colleagues, you will get to know our company and receive all the information you need to properly advise our customers. In a short time you will develop into the advisor in troubleshooting malfunctions of payment terminals, solving challenges that our customers face and proactively thinking about improvements. Customer contact is mainly by telephone, but also via chat, email and social media. Together with your colleagues you form a team of approximately 12 people in which collaboration is central. You divide the work and help each other where necessary. And more. After your training period of approximately 6 months, you will have the opportunity to further expand your range of tasks. This can be done by becoming a specialist in administrative tasks or specializing within a certain product type according to your interests and abilities. This way you have enormous variety in your work and your personal development will improve by leaps and bounds!

Your profile

You are solution-oriented and like to go the extra mile for our customers. You know how to advise the customer in a friendly and professional manner and are a good listener. You are a team player: you enjoy achieving results with your team. Together you are stronger.

  • Secondary diploma
    or bachelor's level of working and thinking
  • No experience required
  • Eager to learn and curious and interested in technical developments within and outside the payment world.
  • Ambitious to contribute to the growth of our international company.
  • You have a good knowledge of the Dutch and French language. Knowledge of the English language is an additional added value.
  • You are flexible to work varied shifts (for an additional fee).

Your new working environment

We make millions of payments possible every day. We are proud of it. To achieve this, we are innovative and reliable at the same time. We are at the forefront of the latest technology, but we also have both feet in society. And you see that in your new working environment. We are ambitious, focused on the future, open and collegial. Completely confident in each other.

Your recruiter

Are you enthusiastic about this vacancy? Then we would like to receive your CV and motivation. You can send it to us via the apply button below. Do not wait to long. The vacancy will close as soon as we have found the right candidate. For more information, please contact Evelien Simillion from Recruitment on +32 473 42 84 44. As a payment service provider, we are obliged to screen you. That is why you go through a screening procedure.

Please note: this job description is translated from Dutch.

Apply for this job