IT Operations Center Engineer (Hybrid, Arnhem, NL)

• Hybrid/Arnhem
  This depends on you
  shift schedule: you work from home during the weekend and night shifts
• Salary between €2.948,- and €3.927,-
  This salary is based on a 40-hour working week.
• 30 vacation days
  And you can buy 7 more based on a 40-hour working week.
• 40 hours
  Contract for 40 hours per week where you work in a 5-shift system
• Vitality
  Discount on sports subscription, bicycle scheme and vitality programs
• Home work and/or travel allowance
  You will receive a kilometer or public transport allowance and a work-from-home allowance

Will you contribute to the future of payments?

Every day, millions of people pay for their purchase with their bank card or online. These consumers expect seamless payment in all cases, quickly and correctly. As an IT Specialist within the Core Support Center, you are the central hub that ensures that our consumers have this experience by monitoring all CCV services. Let's unlock the power of payment. Together!

What do you do as an IT Operations Center Engineer at CCV?

Together with your colleagues you solve (complex) incidents related to payment transactions. Consider a major PIN failure during a concert or a network disruption as a result of which a CCV customer does not receive payment.

You work together with the team on incident and problem management. You are involved in monitoring and signaling and follow up on the resulting alerts and incidents yourself
During incidents, your role is to bring colleagues within CCV together and support them in restoring services. You also inform stakeholders within and outside CCV about the incident.
Afterwards you investigate recurring incidents with the aim of preventing recurrence. As part of Continuous Service Improvement, we as a team review documentation and work instructions for any subsequent incidents.

We work in a 5-shift system. Together with 15 other colleagues, you work in threes per shift with the rhythm: 6 days of work, 4 days off. You will receive a contract for 40 hours. In fact, you are scheduled for 33.6 hours per week. In addition, you will receive an allowance based on the schedule for working at unusual times.

Your profile

You are proactive, have good communication skills and know how to set the right priorities. For your internal customers, for CCV and for yourself. You are driven, can work well together and have technical insight. You feel good in a dynamic environment where not all activities can be predicted.

• An MBO education at level 3 or 4, preferably towards IT management
• At least 5 years of experience in a similar position
• Have your own transport and/or the option to come to the office during the 24/7 services
• Experience with ITIL or the will to learn it and be certified for it
• Good command of the Dutch language
• Interest in Linux, Unix and Windows and not unimportant: the technology behind payment transactions

Your new working environment

We make millions of payments possible every day. We are proud of it. To achieve this, we are innovative and reliable at the same time. We are at the forefront of the latest technology, but we also have both feet in society. And you see that in your new working environment. We are ambitious, focused on the future, open and collegial. Completely confident in each other.

Your recruiter

Are you enthusiastic about this vacancy? Then we would like to receive your CV and motivation. You can send it to us via the apply button below. Do not wait to long. The vacancy will close as soon as we have found the right candidate. For more information, please contact Kirsten Sturm from Recruitment via +31 (0)657208780 or k.sturm(at)ccv.eu. As a payment service provider, we are obliged to screen you. That is why you go through a screening procedure.

Please note: this job description is translated from Dutch.

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