IT Support Analyst (Mt. Prospect, IL, US)

IT Support Analyst (Mt. Prospect, IL, US)

WHAT YOU’LL BE DOING

As an IT Support Analyst, you will spearhead process enhancements, standardization initiatives, and the deployment of solutions that cater to endpoint technology needs and boost customer service. Working within a global team, you will serve as a technical leader and escalation point for members of the team and report into the Manager of Global IT Operations and Client Support.

The IT Support Analyst will have a direct impact on our IT Operations and Client Support group, responsible for:

  • Lead the development of end-user technology-related projects to meet both current and future business requirements
  • Assess systems and processes, and propose enhancements from both a technological and business process perspective
  • Offer expert technical guidance and serve as a point of escalation for other team members
  • Utilize ITSM tool to create, track, and resolve Incidents and Service Requests

WHO WE’RE LOOKING FOR

You will bring SCCM/Microsoft Endpoint Manager and Intune Administrator knowledge with well demonstrated success in leading configuration and upgrades of endpoint hardware, software, and operating systems.

Qualifications and Requirements

  • Bachelor's degree in computer science, management information systems, or equivalent
  • Minimum of 5 years’ experience managing a Windows endpoints
  • Experience leading technology projects, including major software/OS upgrades and hardware refreshes
  • Proficiency in the installation and configuration of common desktop productivity tools (Office 365, Adobe, Chrome, Edge)
  • Excellent customer service skills
  • Strong analytical, problem-solving, and communication skills (written and oral)
  • Ability to manage multiple projects, activities, and tasks simultaneously and meet deadlines
  • Quick learner with the ability to grasp new concepts, hardware, and technologies.
  • Experience with change management
  • Flexible to work outside of normal working hours

Personal Attributes

  • Action Oriented: You display a sense of urgency and are known for being a timely decision maker
  • Analytical Thinker: You need to have insight and enjoy solving problems
  • Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs
  • Flexible: You are comfortable wearing many hats and able to shift priorities as needed
  • Comfortable with innovation: You have passion for continuous improvement and are always seeking a better way to do things
  • Organized: You assemble all necessary materials and information before starting a task
  • Quality written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate” project status/updates

Technical Knowledge/Experience:

Essential:

  • SCCM/ Microsoft Endpoint Manager / Intune Administration
  • Windows 10 / 11 Administration
  • PowerShell Scripting
  • Microsoft O365 Administration
  • Microsoft Teams Administration
  • MS Active Directory/Entra Administration
  • Group Policy
  • Basic Networking TCP/IP

Desirable:

  • ITIL certification
  • SharePoint Online
  • Multi Domain Support

WHAT WE’RE OFFERING

  • Flexible work environments
  • Defined career growth plans with opportunities to go outside of your “comfort zone”
  • “Team Building activities that support innovation”
  • Generous paid time off, including sick and holiday
  • Medical, dental, & vision insurance
  • 401K with Company contribution
  • Flexible spending accounts
  • Life insurance and disability benefits
  • Discounts for childcare
  • Tuition assistance
  • Community involvement and volunteering events
  • Opportunities to travel and work at our global sites
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