Customer Issue Handling: Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve their concerns.
Troubleshooting Coordination: Escalate challenging customer issues to technical experts and monitor the progress of their resolution
Document Organization: Compile customer issues into documentation for learning and reference purposes
Satisfaction Management: Conduct follow-ups and surveys with customers, and provide feedback on any dissatisfaction issues.）
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, Electrical Engineering and related major.
Language requirements: English and Bahasa Indonesia (Compulsory)
Relevant Work Experience: Prior experience in customer service or technical internships is preferred.
