Team Coach Customer Care (Kiel, DE)
Become part of DESIGNA now as a Team Coach Customer Care (m/f/d) in our head office in Kiel, Germany.
This is what we do 🅿️
Have you ever wondered who makes the barriers and cash registers in parking garages or parking lots? With 17,000 installed systems, we are the world market leader in the field of fully automated parking systems.
And what's behind it? A whole lot. In order to adapt our systems to the needs of our customers - regardless of whether it is the New York airports, a shopping center in Kuala Lumpur or the designer outlet in Neumünster, we offer a holistic product concept consisting of software, hardware and service components.
What your day looks like with us ☀️
- You support the management of “OP Germany” in organizing the customer care team
- In addition, you will be responsible for the digitization of departmental processes (introduction and improvement of the ITSM tool)
- Your tasks also include monitoring customer inquiries and distributing them to team members
- You are responsible for organizing the representation
- You are responsible for training new employees
- You are responsible for implementing ideas to optimize and improve established processes
That's why DESIGNA
- We belong to the collective bargaining association of the metal and electrical industry. So we not only have the basic monthly salary, but also special payments, which will give you around 13.9 salaries per year.
- Mobile working 2 days/week (more possible after consultation with manager)
- Flexible working hours
- 30 days vacation (option to 36 or 38 days if a special payment is converted)
- Regular cool team/sports events such as eSports evenings, joint participation in Xletix and the DESIGNA summer festival
- Bike leasing and employee discounts
- This position is initially limited to 12 months.
This is what you bring with you
- You enjoy using your communication skills in different places
- You want to take on responsibility
- You already have experience with aftersales topics
Please note: this job description is translated from German
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