Renewals Account Manager (London, UK)

Renewals Account Manager (London, UK)

Job Description:

As a Renewal Account Manager at DNA Payments, you will be responsible for managing customer accounts with a focus on renewing existing contracts and ensuring customer satisfaction. You will work closely with our sales, customer success, and support teams to understand customer needs, address concerns, and provide solutions that enhance customer loyalty.

 Key Responsibilities:

  • Manage Renewals: Proactively manage the renewal process for assigned customer accounts, ensuring timely and successful contract renewals.
  • Account Management: Act as the main point of contact for customers regarding renewal-related inquiries, providing exceptional service and support.
  • Commercial Experience: Strong commercial acumen, with the ability to create sales opportunity.
  • Customer Relationships: Build and maintain strong, long-lasting customer relationships by understanding their business needs and challenges.
  • Upsell Opportunities: Identify opportunities for upselling additional DNA products and services to existing customers to increase account value.
  • Customer Retention: Develop and implement strategies to improve customer retention rates and minimise churn.
  • Data Analysis: Monitor customer usage and satisfaction metrics, identifying at-risk accounts and implementing corrective actions as needed.
  • Collaboration: Work closely with the sales, customer success, and support teams to ensure a seamless customer experience and address any issues that may impact renewals.
  • Reporting: Prepare and present regular reports on renewal performance, customer feedback, and retention metrics to senior management.

 Experience required:

  • 2+ years of experience in account management, customer success, or a similar role, preferably in the fintech or payment solutions industry.
  • Strong interpersonal and communication skills with the ability to build rapport with customers and internal teams.
  • Excellent problem-solving abilities and a customer-centric approach to addressing issues and concern

 Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered. Should you require any reasonable adjustments throughout the interview process, please make us aware.

Join us in creating a workplace that mirrors the diverse customers we serve.

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