Customer Care Representative (Madrid, ES)

Customer Care Representative (Madrid, ES)

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

We are looking for a Customer Care Representative to join our team as part-time evening shifts and Saturdays, working primarily from our office in central Madrid.

The Role

As a Customer Care Representative, you are part of a team of friendly colleagues in an international environment.You will be responsible for providing our customers with a professional service, high availability and flexibility. You will work primarily with B2C and B2B customers in the Spanish market.

You will contribute & make an impact through:

  • Answer incoming Customer Service calls and emails from private customers and companies
  • Actively work with onboarding of customers, customer loyalty and win-back
  • Administration/Back office tasks
  • Going the extra mile of leaving our customers with a positive feeling when they have been in contact with us on the phone, through E-mail, through social media channels or any other channel used by the company at any given time.
  • Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy at any given time.
  • Continuously work to identify ways to improve our internal processes within Customer Care and escalate to team manager and process drivers.

About you

We are looking for you who has a genuine interest in Customer Service and enjoys working in a fast-paced team environment. A social team player with an understanding of what a great Customer Experience means and who is independent at the same time. You are curious and like to challenge yourself, to step out of your comfort zone and to try out new things to develop and grow. Feedback is something you welcome with humbleness. For this position we are looking for you who is available to work part-time during evening hours and on Saturdays.

Is this you? Apply now if you want to join us in spreading Customer Love.

Your background

We don’t think one size fits all, but a successful candidate might have the following:

  • Previous work experience within Customer Care and/or sales
  • Feel motivated by working with others towards common goals
  • Written and oral fluency in Spanish and English.
  • The knowledge of Catalan or Portuguese is a plus.

This role is based in Madrid.

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

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