CRM Intern (Madrid, ES)
About Us:
At Free2move, we are on a mission to transform the mobility market, and we’re looking for a talented Madrid-based CRM Intern to join our dynamic team. This is a unique opportunity to contribute to our activation and retention strategies by creating targeted and personalized campaigns for customers across Europe and the US.
As a CRM Intern, you will assist in shaping our B2C CRM efforts, supporting the strategy, communication flow, execution, and reporting of campaigns that drive customer engagement and loyalty.
Key Responsibilities:
- Create automated and ad-hoc multi-channel campaigns (Email, Push, InApp) in collaboration with Design and Marketing teams across different countries.
- Assist in executing CRM strategies aimed at enhancing customer activation, retaining existing customers, boosting brand loyalty, and expanding brand love.
- Support the creation and analysis of customer segments and cohorts to target campaigns effectively.
- Analyze campaign results, share key insights, and provide recommendations for future campaign improvements.
- Coordinate campaign requests from concept briefing to launch, ensuring timely execution.
- Ensure brand consistency across all communication touchpoints.
- Provide support for the marketing team in daily administrative tasks.
- Act as a point of contact for cross-functional teams such as Sales, Design, and Customer Service.
Skills, Qualifications & Experience:
- Bachelor's degree in Business Administration, Marketing, Communication, or a related field.
- Fluent in English, with proficiency in either Spanish, French, or German.
- Analytical and data-driven, with a strong interest in reporting, automation tools, and campaign optimization.
- Interest or experience in the mobility or automotive industry, with a passion for digital marketing and best practices.
- Eager to learn, proactive, and self-motivated, with a dynamic and tenacious personality.
- Strong verbal and written communication skills, paired with a high attention to detail.
- Excellent problem-solving abilities, and able to stay organized and manage time effectively in a fast-paced, startup environment.
- Familiarity with CRM platforms like Braze or Salesforce is a plus.
- Proficiency in Excel and/or Google Suite is required.
What we offer:
Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:
- A start-up spirit supported by a large Group 🥇
- The opportunity to revolutionize the uses of mobility with us! 🚘
- Lots of possibilities for development 📈
- Collaboration with multidisciplinary and international teams 💪🏼
- International projects to perfect your background! 🌍
- An access to our E-Learning platform 📚 : for the development of languages and other skills
- No-meetings days to boost your efficiency!
