Support Operations Officer (Madrid, ES)

Support Operations Officer (Madrid, ES)

In close connection with our field-working partners, you will:

  • Work towards the economic performance and the satisfaction of our partners.
  • Support Partners to use our Mobility system.
  • Support the team's success by transmitting all operational knowledge.
  • Prepare partner’s newsletter.
  • Coach them in order to boost the deployment of their network and their Mobility activity
  • Provide and analyze their KPIs and give recommendations for their action plans.
  • Participate in the creation and update of our online and face-to-face training materials for our partners.
  • Train our partners in using our tools and systems. He/She guarantees their perfect use by analyzing our automatic Field Check-Up Reports.
  • Take part in the creation of the action plan and participate in their deployments as the main HQ interlocutor
  • Be at the core of the implementation of our innovative rental solutions / Automatic Renting & Connected Cars, and will inform our partners about our new product / service developments.

Expected skills

  • Advanced studies: Bachelor or Master Degree (Business Schools, University ...)
  • Fluency in German, good command of English.
  • Definitely customer satisfaction and quality-oriented
  • Passionate about new technologies, think that all optimization and automation is not time spending but time saving
  • Like to share your knowledge and train colleagues and interlocutors
  • Attracted by business development in a B2C / B2B environment
  • Strong human and business skills and an ability to develop relationships that last

What we offer

Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

  • A start-up spirit supported by a large Group 

  • The opportunity to revolutionize the uses of mobility with us! 

  • A neat integration to start well 

  • Lots of possibilities for development 

  • Collaboration with multidisciplinary and international teams 

  • International projects to perfect your background! 

  • Anattractive salary

  • Flexibility with ourhybrid mode of working: 2 days per week onsite; 3 days per week home office

  • An access to ourE-Learningplatform: for the development of languages and other skills

  • No-meetings daysto boost your efficiency!

  • Table football battles to relax 

...This list is not exhaustive...

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