Vice President – Customer Success (Remote, US)
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About the job
Location: Hybrid | Remote | North America
Reports to: President, North America
About the Role:
GetMyParking is looking for a Vice President, Customer Success, North America, to lead one of the most important functions in our next stage of growth. This role is responsible for building and leading a Customer Success organization that does more than support clients it must help clients succeed, expand relationships, improve adoption, strengthen renewals, and ensure GMP is deeply embedded in our clients' daily operations.
This is a senior leadership role for someone who can operate at the intersection of client
relationships, commercial growth, implementation discipline, operational execution,
and team leadership.
What You’ll Own:
You will lead the North American Customer Success function and help create a more
disciplined, scalable, and accountable operating model across the full post-sale client
lifecycle. That includes:
- Leading and developing the Customer Success team
- Building structured client success plans across key accounts
- Driving retention, expansion, adoption, and long-term account growth
- Partnering with Sales to turn closed deals into activated growing relationships
- Ensuring implementation handoffs, onboarding, training, and go-live readiness are clear and accountable
- Strengthening executive relationships with operators, owners, municipalities, universities, airports, and institutional clients
- Creating consistent processes for account reviews, client health, renewals, escalations, and expansion opportunities
- Using Zoho as the system of record for visibility, accountability, and follow- through
- Partnering with Product, Support, Implementation, Marketing, Sales, and Strategic Partnerships to improve the client experience
What Success Looks Like:
The successful candidate will help GMP create a Customer Success function that is
disciplined, responsive, commercially aware, and trusted by clients. Success will be
measured by:
- Client retention and renewal strength
- Net revenue retention and expansion growth
- Client adoption and platform utilization
- Faster, cleaner go-live execution
- Improved onboarding and training consistency
- Stronger executive relationships across key accounts
- Better visibility into client health, risks, and opportunities
- A team culture built on accountability, urgency, and professionalism
What We’re Looking For
We are looking for a leader who brings:
- 10+ years of experience in Customer Success, account management, enterprise sales, technology, operations, implementation, or client leadership
- Experience leading teams and building repeatable operating processes
- Strong commercial instincts and comfort identifying expansion opportunities
- Executive presence with clients and internal stakeholders
- Experience working in SaaS, parking, mobility, transportation, real estate, municipal technology, or complex B2B environments
- The ability to translate client needs into actionable plans across internal teams
- Comfort working in a fast-moving, entrepreneurial environment
- A practical, accountable leadership style
Who Will Thrive in This Role
The right candidate will bring urgency, leadership presence, operational discipline, and a
genuine passion for helping clients succeed. This role is ideal for someone who enjoys
building teams, creating scalable processes, strengthening client relationships, and
helping drive long-term growth inside a fast-moving technology company.
This Role Is Not
- This is not a maintenance role.
- This is not a support-only role.
- This is not a role for someone who waits for direction.
About GetMyParking
GetMyParking is a global parking and mobility technology company helping owners,
operators, municipalities, universities, airports, and institutions modernize their parking
operations through a white-labeled, hardware-agnostic, CAPEX-light platform.
Our solutions support digital payments, permits, gated and gateless operations,
integrations, customer engagement, real-time messaging, and broader mobility
infrastructure. We are building for the next chapter of parking and mobility, and
Customer Success will be central to that growth.
