Technical Support Consultant (Hybrid, Oslo, NO)

Giant Leap Technologies AS

We are looking for a committed and skilled Technical Support Consultant to join our team in Oslo. Giant Leap paves the way for you and your ambitions. With us, your opinions and ideas will be promoted, and small steps will be rewarded. You will help ensure a stable and efficient operation of products that will be around you in society at all times, whether you are in the store or in a parking garage.

About the role and the product

We are looking for a service-minded and technically competent Support Consultant to strengthen support around our parking solutions, which is a system for complaint handling and payment of control sanctions for parking violations.

Our cloud-based solutions are designed as SaaS platforms to deliver high availability and scalability. We deliver solutions to both small and large operators, as well as municipal and private players. Our solutions are specifically designed for high accuracy and require minimal manual supervision. With ambitious growth plans, we now need a key person who can ensure that customers receive fast and professional help.

You will be a key person in maintaining customer satisfaction and play a crucial role in:

  • First and second line support for our customers and partners.
  • Troubleshooting, analysis and resolution of technical challenges in the system (both frontend, backend and integrations).
  • Monitoring system performance and identifying potential problems before they escalate.
  • Collaborate with the development team (DevOps) to escalate and follow up on complex errors and contribute to continuous improvement of the system.
  • Documentation of support processes, bug fixes and customer dialogue.
  • At our company, AI is a naturally integrated part of everyday work, and we have a strong focus on leveraging technology to deliver smarter and more efficient technical support. We are looking for someone who is curious about future solutions and who sees the value in using tools such as Claude to optimize their own work processes. Experience with and interest in "prompt engineering" or active use of AI assistants in everyday life will therefore be a significant advantage in this role. All of our employees have implemented and are exploring AI tools to create the best customer experiences.

We are looking for someone who is passionate about providing exceptional customer service and who wants to take ownership of the problems you work on until they are resolved. You are a natural problem solver and enjoy communicating complex technical challenges in an understandable way to diverse users.

Who are you?

Qualifications and experience:

  • You have a relevant IT education at bachelor's level (e.g. in IT operations, programming, or support). Relevant experience can compensate for education.
  • You have good knowledge of Norwegian, both written and spoken, and can communicate well in English.
  • You have strong problem-solving skills and the ability to handle technical challenges in a structured and efficient manner.
  • You have knowledge of cloud-based solutions, preferably AWS.
  • Experience with troubleshooting complex systems, logging and monitoring tools is an advantage.
  • Experience, willingness and ability to work with AI are crucial
  • Good knowledge of web services and integrations (e.g. REST) is desirable.
  • You are efficient, and quality is important to you in all customer work.

Personal characteristics:

  • You are outgoing, service-minded and thrive in a role with a lot of customer contact.
  • You have the ability to communicate and discuss complex ideas and solutions with both technical and business-oriented people.
  • You want to further develop your expertise in both support and technology.

What can we offer?

We offer a role where your efforts matter to transportation development, the environment, and make a difference for people in their everyday lives!

  • A warm and inclusive working environment, with generous and helpful colleagues.
  • A safe workplace with a focus on diversity and inclusion.
  • A Visma family with countless colleagues, who can share experiences and build valuable relationships across companies.
  • A hybrid working day with a high degree of flexibility and independence.
  • A number of great employee benefits, but to name a few:
    • Good pension and insurance schemes.
    • A fantastic canteen with breakfast, lunch and snacks.
    • Lounge and own barista.
    • Naprapath and masseuse available in the office.

Who are we?

Giant Leap was established in 2000, originating from the technology environment at NTNU in Trondheim. The company is today positioned as one of the most exciting Norwegian companies in the development of mobile solutions and end-to-end cloud solutions. We assist customers throughout the entire value chain, from business and concept development and system development to establishing efficient operation and management of services. In 2020, Giant Leap became part of the Visma family, where we continue to deliver the same excellent solutions as before.

Contact information

If you have any questions related to the position or would like to apply, you are most welcome to contact HR manager, Henriette Jeppesen at Henriette.jeppesen(at)visma.com.

Please note: This job description is translated from Norwegian.

 

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