Project Engineer (Basingstoke, UK)

HUB Parking Technology

Position: Project Engineer – HUB Parking Technology (Business Unit of FAAC (UK) limited

Reporting to: Technical Manager

Location: Basingstoke Office

Objectives: To provide project support for field activities for HUB taking the lead for equipment installations on customer sites

Initial Duties:

  • Assist with Pre-Delivery Inspection and configuration of equipment in the Basingstoke warehouse, prior to delivery on site.
  • Always offer the highest level of customer service seeking assistance of your manager when necessary.
  • Support the Project team at all times.
  • Maintain a safe, neat and tidy work place at all times ensuring the protection of staff and company assets. Comply with Health & Safety Policy at all times reporting any concerns to your manager.
  • Comply at all times with company policies and procedures.
  • Support the Company in its maintenance of quality standards.
  • Promote and protect the Company’s image and good reputation at all times.
  • Fulfil any other duties and responsibilities, after consultation that may be determined from times to time.
  • This role is is a mix of office and field based, the objective being to provide technical support when projects are not being installed, the office based task are listed as follows:
  • To answer phone and email requests for technical assistance from the service department, field engineers, customers and suppliers of third-party equipment which interface with the HUB systems.
  • When required connect remotely to customers’ sites to carry out fault diagnostics and/or system fixes without the need for an engineer to visit site.
  • Provide support to the field-based staff on the network element of their installations.
  • Provide assistance to the sales and project management functions in the correct selection and configuration of equipment to ensure it meets the project and/or customer specification.
  • When technical assistance is required from Group HQ, be the main point of contact to ensure the technical request is clear and supporting information is provided.
  • Maintain and electronic library of information on the Company’s network including manuals, site records, etc.
  • Assist in the selection, evaluation and testing of products from third party suppliers that are offered with HUB Parking Technology systems.
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