Project Engineer (Basingstoke, UK)

HUB Parking Technology

Position: Project Engineer – HUB Parking Technology (Business Unit of FAAC (UK) limited

Reporting to: Technical Manager

Location: Basingstoke Office

Objectives: To provide project support for field activities for HUB taking the lead for equipment installations on customer sites

Initial Duties:

• Assist with Pre-Delivery Inspection and configuration of equipment in the Basingstoke warehouse, prior to delivery on site.

• Always offer the highest level of customer service seeking assistance of your manager when necessary.

• Support the Project team at all times.

• Maintain a safe, neat and tidy work place at all times ensuring the protection of staff and company assets. Comply with Health & Safety Policy at all times reporting any concerns to your manager.

• Comply at all times with company policies and procedures.

• Support the Company in its maintenance of quality standards.

• Promote and protect the Company’s image and good reputation at all times.

• Fulfil any other duties and responsibilities, after consultation that may be determined from times to time.

This role is is a mix of office and field based, the objective being to provide technical support when projects are not being installed, the office based task are listed as follows:

• To answer phone and email requests for technical assistance from the service department, field engineers, customers and suppliers of third-party equipment which interface with the HUB systems.

• When required connect remotely to customers’ sites to carry out fault diagnostics and/or system fixes without the need for an engineer to visit site.

• Provide support to the field-based staff on the network element of their installations.

• Provide assistance to the sales and project management functions in the correct selection and configuration of equipment to ensure it meets the project and/or customer specification.

• When technical assistance is required from Group HQ, be the main point of contact to ensure the technical request is clear and supporting information is provided.

• Maintain and electronic library of information on the Company’s network including manuals, site records, etc.

• Assist in the selection, evaluation and testing of products from third party suppliers that are offered with HUB Parking Technology systems.

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