Customer Service Representative (Florida, US)

Customer Service Representative (Florida, US)

Job Description

Customer Service Representative

Location: Boca Raton Resort

Hourly Rate: $17.00/HR + Full Time

Schedule: Contact for Details + MUST HAVE HOTEL/RESORT EXPERIENCE

The Spirit of the Position:

  • The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. How do you know if this is the right job for you?!

You are:

  • You’re charismatic, full of energy, and happy to help in any way you can.
  • Responsible is your middle name. You never disappoint because it’s not in your nature.
  • Good under pressure. You don’t fold and get overwhelmed easily.
  • Able to work with or without supervision.
  • Able to communicate professionally and effectively.
  • Able to speak, read, and comprehend the English language.
  • Open to feedback, differing opinions and other points of view.
  • Timely and demonstrates sense of urgency.
  • Excellent team building and interpersonal skills.
  • A team player and can help motivate your team.

What will I do?

  • Greet customers, assist guests in lobbies. Be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
  • Complete other related duties as assigned.

Requirements:

  • Positive attitude!
  • Customer service experience is required.

Education:

  • High school diploma or GED required.

Experience:

  • Strong customer service experience.
  • Parking industry experience is preferred but not required.

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

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