Field Service Engineer (UK)

Field Service Engineer (UK)

Overall Description

To provide a reactive repair and maintenance service to customer sites

Main Duties

  • To provide a responsive emergency repair service
  • To respond to service calls allocated by the Metric Group call centre
  • To provide support outside normal working hours occasional at short notice.
  • Individual responsibility for maintaining a high level of customer satisfaction
  • Perform preventative maintenance as defined by the Contract Manager in the most economical manner
  • Ensure that each service report sheet and any associated paperwork is satisfactorily completed and posted to Head
  • Office at the end of each working day
  • Individual responsibility for ensuring stock levels are adequately maintained
  • Advise Service Support Manager of any problem that could compromise Metric Group Limited’s commitment to Customer satisfaction
  • Individual responsibility for the security of Customer machine keys used in the course of any work undertaken
  • Responsibility for maintenance and presentation of assigned company vehicle
  • Promoting a positive image to Customers
  • Be prepared to wear a Company uniform (General dress code smart casual)
  • Other service related duties as required by your Manager Person Spec


  • Willing to work out-of-doors, in all weathers.
  • Numerate and literate, with good written and spoken English.
  • Understanding and ability to work to tight deadlines and set procedures.
  • Methodical approach to technical work, with sound attention to detail.
  • Team player, able to interact with colleagues, managers and customers at all levels.
  • Level-headed, able to handle members of the public.
  • Checkable past work record.
  • UK Driving License


  • Qualification and/or experience in the repair of electronic/electro-mechanic equipment.
  • Worked in a field environment previously

Health & Safety Statement

  • Under the Health & Safety at Work Act, each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager or a member of Human Resources Department.

Equal Opportunities Statement

  • Metric Group Ltd is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.
  • Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable.
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