Field Service Engineer (UK)

Field Service Engineer (UK)

Overall Description

To provide a reactive repair and maintenance service to customer sites

Main Duties

  • To provide a responsive emergency repair service
  • To respond to service calls allocated by the Metric Group call centre
  • To provide support outside normal working hours occasional at short notice.
  • Individual responsibility for maintaining a high level of customer satisfaction
  • Perform preventative maintenance as defined by the Contract Manager in the most economical manner
  • Ensure that each service report sheet and any associated paperwork is satisfactorily completed and posted to Head
  • Office at the end of each working day
  • Individual responsibility for ensuring stock levels are adequately maintained
  • Advise Service Support Manager of any problem that could compromise Metric Group Limited’s commitment to Customer satisfaction
  • Individual responsibility for the security of Customer machine keys used in the course of any work undertaken
  • Responsibility for maintenance and presentation of assigned company vehicle
  • Promoting a positive image to Customers
  • Be prepared to wear a Company uniform (General dress code smart casual)
  • Other service related duties as required by your Manager Person Spec

Essential

  • Willing to work out-of-doors, in all weathers.
  • Numerate and literate, with good written and spoken English.
  • Understanding and ability to work to tight deadlines and set procedures.
  • Methodical approach to technical work, with sound attention to detail.
  • Team player, able to interact with colleagues, managers and customers at all levels.
  • Level-headed, able to handle members of the public.
  • Checkable past work record.
  • UK Driving License

Desirable

  • Qualification and/or experience in the repair of electronic/electro-mechanic equipment.
  • Worked in a field environment previously

Health & Safety Statement

  • Under the Health & Safety at Work Act, each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager or a member of Human Resources Department.

Equal Opportunities Statement

  • Metric Group Ltd is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.
  • Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable.
Apply for this job