Business Relationship Manager (Maastricht, NL)

Parking Network

Tasks and Responsibilities

We are looking for a (native) English-speaking colleague! We are a young and dynamic organization, and you will work in a small team. Experience is not a must; it is important that you see it as a challenge to build up and maintain long standing and positive relationships with our customers and associations. It is a bonus if you have experience in online media/communities and B2B environments.

Duties include but are not limited to:

  • Managing relationships with customers and parking associations
  • Conducting customer interviews to identify needs and opportunities
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer issues and concerns quickly and effectively
  • Aim to preserve customers and maintain retention
  • Approach potential customers to establish relationships
  • Assisting with generating new business opportunities
  • Identifying opportunities to reach greater profits
  • Ensuring customer satisfaction and optimal usage of our services by demonstrating ROI opportunities
  • Visiting exhibitions, tradeshows, and conferences globally to actively approach existing customers and organize aftersales/upselling
  • Developing and implementing strategies to support a growing customer base
  • Gain solid knowledge of the industry
  • Processing information in Salesforce to properly capture the status of the customer (needs).

Profile

Proven experience in and knowledge of CRM practices and being a native English speaker is considered a big plus!

Required knowledge and skills:

  • Excellent communication skills
  • Problem-solving attitude
  • Assertive in responding and communicating
  • Pleasant phone voice
  • Teamwork and leadership skills
  • Commercial (seeing opportunities)
  • Customer-oriented mindset
  • Able to deal with objections and resistance
  • Knowledge of the German and/or French language is considered a plus
  • No 9 to 18 mentality

What we offer:

  • We offer a commercial job with full-time employment
  • Working within a small team
  • Thorough training and good supervision
  • Ability to travel
  • Salary depends on age and work experience
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