Service Delivery Manager (Hybrid/Atlanta, US)

Service Delivery Manager (Hybrid/Atlanta, US)

The Role

We are seeking a highly organized and driven Data Collection Manager to oversee the comprehensive on-ground data collection efforts across the United States. This pivotal role involves orchestrating the entire data delivery pipeline, managing a team of drivers, and ensuring the consistent and high-quality acquisition of parking data. The role demands effective coordination between the field operations, technology, and sales teams to guarantee timely and top-notch data provision to our clients.

Key Responsibilities:

  • Team Management: Recruit, train, and manage a team of drivers responsible for data collection activities, ensuring adherence to quality standards and timelines.
  • Logistics and Operations: Coordinate logistics, schedules, and routes for efficient data collection operations, optimizing resource allocation and maximizing data acquisition.
  • Quality Assurance: Implement rigorous quality control measures to guarantee the accuracy and reliability of collected parking data.
  • Cross-Functional Collaboration: Act as a liaison between the field operations, tech, and sales teams, ensuring seamless communication and alignment of data delivery objectives.
  • Performance Monitoring: Track and analyze data collection metrics, providing regular reports and insights to improve operational efficiency.
  • Continuous Improvement: Collaborate with the tech team to refine data collection hardware and software for enhanced performance and reliability.

Key Attributes:

  • You have 3+ years of experience in managing local operations, especially with hardware involved
  • You have 3+ years experience in managing projects with several teams involved
  • You are an enthusiastic, innovative thinker who never settles for ‘good enough’, whilst always trying to improve yourself
  • You are a team player and self-motivated feeling comfortable working both independently and as part of a team
  • You have the ability to troubleshoot and think on your feet

What you’ll enjoy about joining our Team

We believe in work/life balance. Seriously. Our team members’ well-being is just as important to us as their work. We are humans first, employees second. We offer a ton of competitive perks, including:

  • Unlimited PTO
  • Medical, dental and vision coverage
  • 401K Matching
  • Casual Dress
  • Paid Parental Leave
  • Flexible Work Hours
  • Learning and Development Opportunities
  • Company Social Events - happy hours, outings, and more
  • Pet Insurance
  • Company Community Service Event
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