Control Room Employee - QCR Front Office (Maastricht, NL)

Control Room Employee - QCR Front Office (Maastricht, NL)

Do you like helping people? Can you switch quickly? Are you communicative? Then we are looking for you!

You help Q-Park customers every day. When a report comes in, you answer this call and help the customer get back on their way via the intercom. You analyze the problem and come to a good solution thanks to the right professional knowledge. As a Control Room employee, you are the heart of Q-Park. Together with your colleagues, you provide the ultimate customer experience from your workplace in the center of Maastricht.

What does your day look like?

The barrier in a parking garage somewhere in the country does not open! The customer presses the information button at the barrier. A call comes to you. You speak to the customer and quickly open the system with which you can check whether there is a malfunction in the equipment or whether something has gone wrong with the payment. You analyze step by step why the barrier does not open. Ultimately, you find out what the problem is and make sure the customer can continue their journey. You don't want this to happen again and you report this to the back office. Meanwhile, the next call comes in and you also find the right solution for this customer. Time flies, time for a cup of coffee in the coffee corner. At the end of the day you have provided many people with a carefree parking experience. You hand over your shift to your colleague with a satisfied feeling.

Availability

The Q-Park control room is open 24 hours a day, 7 days a week. Your working hours are mainly between 08:00 and 20:00. Do you also want to work night shifts? That is certainly negotiable! Of course you will receive a surcharge if you work outside office hours.

Who are you?

You are the right candidate if, in addition to enthusiasm and motivation, you bring the following with you:

  • You have excellent communication skills;
  • You always know how to keep a cool head in stressful situations;
  • Computer systems hold no secrets for you;
  • You are flexible and don't mind working night shifts;
  • You are available for 24 or 30 hours a week;
  • Living in the Maastricht area.

What do we offer you?

As a Front Office employee, we offer you:

  • A competitive salary of €12.82 gross per hour (including 13th month);
  • Irregularity allowances, including 50% on Saturdays and Sundays (= €18.74 gross per hour, incl. 13th month);
  • Part-time function for 24 to 30 hours per week;
  • A workplace in the heart of Maastricht: a tasty lunch or coffee-to-go is always within reach;
  • Travel allowance of €0.21 cents per km if you live further away than 10 kilometers or 100% public transport reimbursement 2nd class;
  • Of course you also accrue 25 holiday days (on a full-time basis) and you receive 8.33% holiday money;
  • You start with a 12-month employment contract with our regular temporary employment partner. If functioning properly and with mutual consent, this will be extended below in accordance with the ABU;
  • Bonus scheme if you introduce a new colleague;

We think development and training are very important, which is why you always have access to Q-Park Academy and GoodHabitz, an online training portal where you can expand your knowledge in various areas at any time.

Who are we?

You will probably know Q-Park from the many parking locations in the Netherlands and abroad. But is also so much more! The counter is now at 425 locations and we are still growing! Q-Park stands for 'Quality in Parking' - quality is very important to us. You will notice this when you park your car in one of our parking garages, but also as a Q-Park employee. You will work in a modern, passionate, responsible and professional environment where the objective is to get better "together". Q-Park strives for high quality and optimal convenience for its customers. As a Q-Park employee, you are therefore expected to hold these same values in high esteem.

What does the application procedure look like?

1. You apply for this position of Employee Control Room and send us your most recent CV + a brief motivation in which you indicate why you are the right person for this vacancy.
2. You receive a call from a Unique consultant. During this interview, the content of the vacancy will be discussed again and it will be examined whether this matches your work experience and wishes.
3. An intake interview is scheduled. This will probably be a video conversation, for example via WhatsApp or Microsoft Teams.
4. Are we both positive? Then we will introduce you to our client.
5. Is our client also enthusiastic? Then there will be an introductory meeting at the organization itself.
6. The ball is in your court, you show your best side during the introduction to perhaps your new employer.
7. Hopefully we can congratulate you on your new job! We will give you feedback as soon as possible and let you know if you are accepted or not.

Please note: this job description is translated from Dutch.

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