Commercial Employee (Mönchengladbach, DE)

Scheidt & Bachmann

We are looking for you as Commercial employee (m/f/d) Customer service to support our Customer Contact Center at our subsidiary Scheidt & Bachmann Parking Solutions Germany GmbH in Mönchengladbach.

Scheidt & Bachmann - Mobility that connects

Whether you're taking the train, parking, refueling or charging, or using public transport – you've most likely already used our technology. For over 150 years, we've been developing innovative and sustainable systems for a mobility infrastructure that gets people and goods to their destinations safely, quickly, and comfortably worldwide. As a family business, we live by values such as trust, reliability, and solidarity – and together we're shaping the mobility of tomorrow.

The business area

Parking Solutions

Under the brand name "entervo," the company offers integrated, modular system solutions for parking management. Its own service network, numerous subsidiaries, and sales partners ensure optimal customer support worldwide. Tailor-made and flexible solutions appeal to a broad range of customers.

We offer you

  • Work-life balance: Look forward to flexible, family-oriented working hours, home office options, and our childcare allowance.
  • A position in an innovative, crisis-proof company where diversity and equality are part of our DNA.
  • Good food: Discover the diverse range of dishes in our modern company restaurant.
  • Structured onboarding and buddy program: We want you to feel comfortable from the start and be able to contribute your know-how directly.
  • Personal development and training programs: Continuously develop yourself so that you can constantly provide new impetus to your team.
  • We value appreciation to the fullest: Fair compensation is just as important to us as a collegial and respectful working relationship.

Your tasks

  • Do you enjoy providing support to your customers? Do you independently handle customer inquiries by phone and in writing?
  • Do you enjoy providing telephone support? Your tasks also include receiving and recording commercial and administrative issues over the phone and prioritizing them.
  • Do you work in a structured and reliable manner? You support the team by processing incoming service orders and their service requirements.
  • Do you enjoy finding pragmatic solutions? With us, you coordinate customer requests across various departments and ensure efficient processing of requirements.
  • Is meticulousness in your blood? You are responsible for setting up and maintaining modern digital customer solutions and supporting their successful use in day-to-day business.
  • Are you excited about new things? You work on modern digital customer solutions and actively contribute to the further development of our customer service.

This is what you bring with you

  • Qualification: Successfully completed commercial vocational training (e.g., industrial clerk)
  • Initial experience in customer service
  • Experience with ticketing systems , ideally ServiceNow, is advantageous.
  • Good knowledge of MS Office
  • Fluent German skills required , English skills are an advantage.
  • Strong service and customer orientation and excellent communication skills
  • Interest in technical contexts and digital applications is advantageous.
  • Excellent communication skills and a very good ability to express oneself.

Please note: This job description is translated from German.

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