Commercial Staff-Customer Contact Center (Mönchengladbach , DE)

Commercial Staff-Customer Contact Center (Mönchengladbach , DE)

Your tasks

  • Do you like to support your customers? You independently process telephone and written customer inquiries.
  • Do you enjoy telephone support? Your tasks also include answering telephone calls and recording commercial and administrative disruptions and prioritizing them.
  • Order is your strength? You support the team by processing the receipt of service orders and their service requests.
  • Do you like to think outside the box? With us you are the link between customer requirements and the individual departments.
  • Are you in love with details? You handle the contractual and content-related setup of digital customer solutions.

This is what you bring with you

  • Degree : Successfully completed commercial vocational training
  • First experience in customer service
  • High service and customer orientation and strong communication skills
  • Basic technical understanding is welcome, but not a requirement
  • Good knowledge of MS Office
  • Knowledge of ServiceNow advantageous
  • Excellent communication skills and very good expression

We offer you

  • Work-life balance: Look forward to flexible, family-oriented working hours, home office and our childcare subsidy
  • A job in an innovative, crisis-proof company where diversity and equality are part of our DNA
  • Good food: Discover the varied food offerings in our modern company restaurant
  • Structured training and buddy system: We want you to feel comfortable right from the start and be able to contribute your know-how straight away
  • Personnel development and further training programs: Continuously develop yourself so that you can always give your team new impulses
  • Lots of appreciation: Attractive remuneration is just as obvious to us as collegial cooperation at eye level

Please note: this job description is translated from German.

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