Field Service Manager (Adliswil, CH)

SKIDATA

Service Manager (m/f/d) – Zurich Region

Shape the field service of tomorrow.

You don't just want to manage a service area, but actively develop it further? You take responsibility, lead with conviction, and pitch in yourself? Then you've come to the right place.

As Service Manager, you will assume overall responsibility for Field Service Parking in German-speaking Switzerland and Ticino. Together with your team, you will shape a modern, customer-oriented, and high-performing service organization.

Why this role matters

We are in an exciting phase of further development. Therefore, we are not looking for an administrator, but a leader with a desire to shape the future.

You are part of the SKIDATA Switzerland leadership team and work closely with the management. You will have the freedom to initiate changes, make decisions, and sustainably develop the field service.

Your tasks

  • Overall responsibility for Field Service Parking in German-speaking Switzerland and Ticino
  • Leadership, coaching and further development of an experienced service team
  • Ensuring an efficient and customer-oriented field service
  • Analysis and optimization of processes as well as implementation of improvements
  • Managing complex customer cases and escalations
  • Responsibility for resource, deployment and material planning
  • Managing service performance using KPIs
  • Close collaboration with sales, project management and international departments

This is what you bring with you

  • Several years of management experience in a technical service environment
  • Technical background and experience in field service
  • Strong hands-on mentality and high level of initiative
  • Enjoyment in driving change and developing teams
  • Entrepreneurial thinking and a pragmatic, solution-oriented approach to work
  • Decisiveness and strong customer focus
  • Very good German and good English skills

Who we are looking for

We are looking for a go-getter.

You identify areas for improvement, set priorities, and consistently implement changes to achieve your goals. You lead by example, are present, and pitch in yourself when needed.

You don't wait for perfect conditions – you create them.

What to expect

  • Plenty of creative freedom and short decision-making processes
  • Modern technologies and international cooperation within the SKIDATA and ASSA ABLOY Group
  • Individual training and development opportunities
  • Attractive employment conditions and flexible working hours
  • Work location Adliswil (ZH) with approximately 30% travel required

Ready to make a difference?

If you want to not only lead a service organization, but also develop it sustainably together with your team, we look forward to getting to know you.

We review applications regularly – so don't hesitate to apply.

We are committed to diverse and inclusive teams and welcome applications from everyone who can thrive here. To protect your personal data, we do not review applications submitted via email or post . Questions? Please contact Léa Rein, Senior Talent Acquisition Business Partner, at lea.rein(at)assaabloy.com

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

Please note: This job description is translated from German.

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