Field Service Manager (Zaventem, BE)

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Field Service Manager – Zaventem België

Do you, together with your team of Service Engineers, want to continue building on the customer satisfaction we offer to our customers? Customer satisfaction is of paramount importance and you and your team play an important role in this. Does that suit you? Then we are looking for you as a Field Service Manager!

What will you do as a Field Service Manager?

On the one hand, you are responsible for managing the service team that will work on solving malfunctions of hardware and software, such as barriers, payment terminals and/or the SKIDATA parking management system, at existing SKIDATA locations, and on the other hand, you will manage the project engineers so that they carry out the ordered projects properly in a planned manner.

You will be in regular contact with our customers and build a relationship to manage customer satisfaction and take actions to continue to meet customer needs.

Our customers are active in various segments, such as airports, healthcare institutions, municipalities, parking operators and hotels.

Our organization does not stand still and we are constantly looking for ways to do things better. You have an asset here to translate this into process improvements.

In this position, you will report to the Head of Operations Belgium.

Your tasks:

  • Managing the team of Service and Project Engineers
    • You are the point of contact for current affairs with internal customers and external customers
    • You ensure that your team is able to do the job properly (support, training, planning, supplies, first time fix).
    • You stimulate employee satisfaction, partly by drawing up a personal development plan together.
    • You are responsible for the safe working of the field service team
    • (Safety Conform Contractors, VCA)
  • The customer satisfaction of the SKIDATA customers.
    • You provide service that not only meets the agreements, but also exceeds the customer's expectations.
    • You are the first point of contact for (a group of) customers for issues, escalations and complaints.
    • You ensure good internal and external communication with and about the customers.
  • Correct invoicing of the services performed.

We don't throw you in at the deep end right away. We always start with a thorough induction process and a colleague is ready to show you around our organization, systems and processes.

Who is SKIDATA?

"We change the world of welcoming people". At SKIDATA, we are committed to creating a warm welcoming experience with our access solutions. Not only by selling the best solutions, but by really adding value for our customers and by demonstrating the positive impact of making people feel welcome. We provide them with a great customer experience with smooth, safe and easy access to car parks, mountain destinations, stadiums and arenas or theme parks.

SKIDATA BE has 1 office in Zaventem (BE) and is part of the Assa Abloy group.

What do we have to offer you as SKIDATA:

You will work in a pleasant working environment within a strong team with short and direct lines of communication. Everyone is enthusiastic, energetic and solution- and customer-oriented. The work and your conversation partners are diverse so that your creativity, inventiveness and perseverance are fully utilized.

Working within SKIDATA means a very dynamic environment where you are part of a solid organization. We offer good conditions:

  • A competitive salary, based on knowledge and experience.
  • 20 + 5 vacation days and 6 ADV days.
  • A performance-related bonus.
  • You get a lease car, a laptop and a phone.
  • Working together in a highly innovative environment
  • Plenty of room for own initiative and responsibility
  • An organization with the following characteristics; informal working atmosphere, hands-on mentality,
  • short lines of communication and ownership
  • Development is of paramount importance to us, which is why we also offer you as an employee the opportunity to follow training and education. |
  • Lease a bike plan
  • Paritair committee 200

What we ask of you as a Field Service Manager:

  • You have at least HBO working and thinking level, for example business administration or technical business administration and at least 5 years of managerial experience in a similar position.
  • You are in possession of a VCA VOL certificate or are willing to obtain one.
  • You have a strong affinity with information technology and experience with ICT platforms.
  • You have a strong and energetic personality with good communication skills (oral and written) in Dutch and English.
  • Position is on a full-time basis
  • For this role, you regularly visit our customers. We expect you to be on the road about 40% of the time.

Questions?

Does the position of Field Service Manager appeal to you and are you the one we are looking for? Do you want to contribute to the success of our organization? Then we look forward to receiving your CV and motivation!

Agencies: we do the recruitment of our employees ourselves. So no acquisition in response to this vacancy please!

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

#SKIDATA

Please note: This job description is translated from Dutch.

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