Service Technician (Western AT)

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Your tasks

In your role as a Service Technician in the Parking & Mobility division, you will be the first technical contact person for our customers during ongoing operations. You will ensure the high quality of our services, rectify faults directly on site and ensure that our systems function reliably – within defined SLAs and with the highest customer orientation.

What you'll do:

  • Processing of service, incident and support assignments at our customers' premises
  • Ensure compliance with agreed service levels (SLAs)
  • Analysis, rectification and sustainable solution of technical faults
  • Carrying out root cause analyses in the event of recurring error patterns
  • Complete and correct documentation of all service calls
  • Support of your own spare parts and material warehouse
  • Establishment and maintenance of long-term customer relationships through professional appearance
  • Recognizing customer needs and passing on optimization suggestions

Your profile

  • Completed technical training (HTL, apprenticeship or similar)
  • (motivated career changers with a technical background are welcome)
  • Initial experience in technical service or customer communication is an advantage
  • Good technical understanding as well as basic IT know-how
  • Interest in new technologies in the field of Parking & Mobility
  • Very good communication and social skills
  • Independent, structured and solution-oriented way of working
  • Hands-on mentality and ability to work in a team
  • Written and spoken German, basic knowledge of English
  • High willingness to travel within western Austria (up to approx. 70–90%)

Your future with us

  • Company car – also for private use
  • Flexible hybrid working model for more work-life balance
  • Meal subsidy via a digital app
  • Job Bike Leasing Program for Sustainable Mobility
  • Travel allowance for your job ticket
  • Optional additional holiday week
  • On-site EV charging stations
  • Attractive development and training opportunities in an international technology group

Your personal contact

Gerald Schmied
HR Manager Central Europe
E-mail: gerald.schmied(at)skidata.com

We offer a salary in line with the market that is based on your qualifications and professional experience. The minimum salary for this position under the collective agreement is EUR 2,362 gross per month (full-time). Your actual salary is well above the KV minimum.

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 62,000 colleagues in more than 70 different countries.

#SKIDATA

Please note: This job description is translated from German.

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