Tech Support Hero (Grödig, AT)

SKIDATA

Are you ready to help shape the future of access systems? At SKIDATA, we are leaders in innovative access solutions – and we are looking for a dedicated individual like you to strengthen our Technical Helpdesk team. If you enjoy solving complex problems, then this is your chance to make a difference.

What you will do:

  • Forward-thinking support: You ensure that our customers – especially mountain railways – can rely on their systems. Whether at 3,000 meters altitude or in the valley: You are their rock in the storm when it comes to technical challenges.
  • Focus on People Access: You are familiar with SKIDATA's core business and help ensure that guests can pass safely and comfortably through turnstiles, barriers and access systems – from the ski area to the cable car station.
  • Communication that connects: You explain technical topics in a way that everyone understands – and pass on your knowledge in training courses. You document everything thoroughly and ensure sustainable solutions.
  • Teamwork across all altitudes: You work closely with 2nd-level support, customer service and service technicians – and forward complex cases in a targeted manner.

In this role, you're more than just technical support – you're part of a team that makes access to unforgettable mountain experiences possible. You can expect an inspiring environment, modern tools, and the opportunity to create real added value with your work – for our customers and their guests.

What you bring:

  • Higher technical education and professional experience in the IT field – you know how hardware and software work together and are familiar with operating systems, networks and typical technical challenges.
  • Problem-solving skills: You analyze challenges, find the cause and develop effective solutions – even when things get stormy.
  • Strong communication skills: You can explain technical topics clearly and understandably – whether to colleagues or customers with less IT experience.
  • Time management: You maintain an overview even with multiple requests and work in a structured and efficient manner – even during peak season.
  • Adaptability: New technologies don't scare you – you learn quickly and remain flexible even in a changing environment.
  • Excellent German and English skills – for communication with international teams and clients.
  • Self-motivation , a sense of responsibility and a high degree of reliability – you take initiative, think proactively and act respectfully within the team.
  • Customer focus: You enjoy helping others and ensure a positive support experience with patience and empathy – whether in the valley or on the summit.

What you can expect:

  • Flexible hybrid working model:  Achieve a better work-life balance with our adaptable hybrid working options.
  • Meal allowance:  Benefit from a digital app tailored to your needs.
  • Job bike leasing program:  Take part in our bicycle leasing program and promote a healthy and active lifestyle.
  • Travel allowance:  Receive financial support for your job ticket to reduce your daily travel costs.
  • Additional vacation days:  Take advantage of the option of an extra week of vacation for relaxation.
  • Supporting sustainability:  Access to charging stations for electric vehicles in our parking area for environmentally friendly commuting.
  • Career and further education opportunities:  Discover excellent opportunities for professional development and improving your skills.

Your personal contact:

Gerald Schmied
HR Manager - Central Europe

Tel.: +43 6246 888-3145

We offer a competitive salary based on your qualifications and professional experience. The minimum salary stipulated in the collective agreement for this position is €2,362.00 gross per month for full-time employment. Your actual salary will be significantly above the minimum salary stipulated in the collective agreement and is in line with market rates.

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

Please note: This job description is translated from German.

 

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