Customer Service Representative (Remote, DE)
The UAI group of companies provides market-leading, local and cross-border debt collection for municipalities (local governments) and private companies in the field of transport-related additional charges and administrative fees throughout Europe.
In recent years, we have become one of the leading specialists in the international investigation of affected vehicle owners and the collection of unpaid fees.
To strengthen our team, we are looking for a full-time customer service representative French / German (m/f/d) with immediate effect.
Responsibilities
- Processing customer emails
- Telephone and written communication with customers
- Expert advice
- Customer-oriented problem solving
- Ensuring the customer's quality requirements and customer satisfaction
- Recording of business transactions in the business software
Qualification
- Successfully completed vocational training
- Initial experience in customer service or debt collection is an advantage, but not a prerequisite – motivated career changers are also welcome
- Very good written and spoken German skills
- Fluency in French, ideally at a native speaker level
- Confident handling of common Microsoft Office applications
Benefits
- Strong, collegial environment in a motivated and modern working atmosphere
- Very good, structured induction
- Professional work equipment
- Employee massages
- Subsidised company pension scheme
- Bonus card with €50 purchase value per month
- 27 days of vacation, increasing annually up to 32 days
- Free drinks & fruit
- Free parking
Have we aroused your interest? Then we look forward to receiving a detailed application from you.
Please note: This job description is translated from German.
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