Account Manager – Local Authority (Remote, UK)
Are you a strategic relationship builder with a knack for driving commercial growth? Do you want to help UK local authorities simplify complex processes through cutting-edge technology?
At Unity5, we are looking for a commercially driven Account Manager to nurture, retain, and expand our valued local government partnerships. In this role, you will become a trusted advisor to Senior Executives and operational leads, representing the voice of our clients internally and delivering tangible value that transforms public services.
What You’ll Do:
Account Management:
- Nurture and grow a dedicated portfolio of UK local authority clients.
- Drive retention, upsell, and cross-sell opportunities through proactive account planning.
- Build deep relationships from operational teams up to senior council leadership.
- Act as a strategic partner, aligning Unity5’s solutions with local government priorities and compliance frameworks through account plans and objective handling.
- Orchestrate internal teams (Support, Product, Implementation) to resolve critical issues and advocate for your clients’ needs.
- Manage effective governance for example through regular account review sessions.
- Facilitate community engagement through user groups, forums, and knowledge-sharing events.
Commercial
- Responsibility for the business development and financial performance of Unity5’s client base through a focus on retention, upsell, cross-sell, and providing thought-leadership.
- Proactively ensure contract renewals are managed in a timely way and that opportunities to up-sell and cross-sell are incorporated as part of this process.
- Ensure contractual SLAs and obligations specific to the public sector are met, and that reporting reflects the transparency and accountability expected by local authorities.
Cross-functional Collaboration
- Collaborate with the Implementation team to understand the local authority’s setup, ensuring solutions align with their policies and operational needs.
- Partner with Support to ensure any service issues faced by councils are addressed quickly and effectively.
- Be the voice of the local authority client internally – advocating for their needs with Product, Development, and Customer Success teams.
- Collaborate with our internal Industry specialists to provide clients with deep domain expertise in the Local Authority sector.
- Support the creation of public sector case studies with Marketing to showcase successful local authority transformations.
- Engage local authorities in Unity5’s product feedback and roadmap development processes.
What You’ll Need:
- 3+ years of experience in a commercially focused customer role managing a portfolio of accounts (ideally within the public sector).
- Strong commercial acumen with proven negotiation and cross-selling skills.
- Exceptional organisational skills to manage complex client structures and deliver account plans.
- A collaborative mindset with the ability to influence internal teams and lead challenging conversations.
- Proficiency with CRM tools (e.g., HubSpot) and MS Office/Google Workspace.
- A full UK driving licence and a willingness to travel for client visits.
Desirables:
- An understanding of the UK local authority operational landscape.
- Experience in the parking or enforcement sector.
- Familiarity with Unity5 solutions.
