Service Engineer (South West UK)

Service Engineer (South West UK)

We are looking for a Service Engineer, located in the South West, to join our growing and successful field service team.

What you will do

Located in the South West, you will be responsible for providing first class service and maintenance support to our customers by telephone, remote PC and on site. You will also be involved in assisting with installing, configuring, testing, commissioning and providing customer training for new installations.

Your key responsibilities will include:

  • Maintaining and commissioning all aspects of the WPS portfolio to ensuring customer specifications are met and high standards maintained.
  • Installing, configuring, testing, commissioning and providing customer training for new installations.
  • Building strong relationships with and providing exceptional service to customer base whilst ensuring awareness of contacts and customer details.
  • Responding to service calls, as directed by the Service Desk, in a timely manner.
  • Communicating with the Support Desk providing accurate and concise reports on work carried out ensuring worksheets and timesheets are submitted accurately and on time.
  • Effective fault finding with the aim of providing a first time fix whenever possible.
  • Ensuring vehicle spares stocks are maintained at the correct level and that vehicle, tools, spares, PPE and other equipment is maintained in a safe and useable condition.
  • Ensuring all equipment on site is kept in a safe and tidy condition and that are cables are tied and clearly labelled.
  • Providing on call weekend cover on a three week rota basis.

This is a field based role with the occasional requirement to work away from home

What we are looking for

We are looking for someone with previous experience in a field service role:

  • Previous experience of working within the parking industry or with CCTV systems would be desirable but not essential
  • GCSE’s in English, Maths and/or Science together with basic electrical and engineering knowledge. HNC/HND or ONC qualification would be advantageous
  • A good working knowledge of PC based networking systems
  • Safe manual handling skills and the ability to work at heights
  • Able to solve problems in a logical and practical manner
  • Enthusiastic, well organised and flexible
  • Happy working alone as well as part of a team
  • Full driving license
  • Right to work in the UK

What we offer

As well as providing a competitive salary and benefits package, WPS actively works with its employees to foster a rewarding and supportive working environment to enable you further development. Our benefits include:

  • 24 days holiday (plus bank holidays)
  • Company van
  • Phone
  • Laptop
  • Employer pension contributions
  • Life assurance
  • Employee assistance programme
  • Other benefits

About WPS

WPS is known for exceptional parking solutions which provide ease of use and versatility coupled with outstanding reliability. Our 2020 British Parking Award winning ParkAdvance™ pay on foot solution exploits state-of–the-art system architecture - smart, reliable and future-proof, it delivers industry leading functionality combined with exceptional interconnectivity.

With over 300 professionals across the globe, WPS has established an international installed base that handles more than 7,500,000 parking transactions every day worldwide. This makes us one of the world’s leading providers of automated parking solutions. We believe in creating strong, professional partnerships with our clients, and living our Proactive, Reliable and Open corporate values.


If you would like further information, please contact Sandra Rogers, HR Manager WPS UK on

Equally, if you would like to apply for the role, please email your CV to

NB: WPS UK has a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK at the point of application

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